Rita Rodrigues
Perth,WA
Summary
With over 12 years of Hospitality and Customers service experience, I developed efficient customer attending skills as so most of sector of Hospitality. Prior to this, back in Brazil , I spent over 20 years in the health and fitness industry, demonstrating passion and dedication . Thought my career, I consistently exhibit a professional and diligent approach to every position held. A reliable and self-motivated individual committed to proving fast and effective customer solutions.
Overview
17
17
years of professional experience
Work History
Service Delivery Officer
Australia Taxation Office
07.2024 - 03.2025
- Enhanced customer satisfaction with timely and accurate responses to inquiries and concerns.
- Provide quality service, information and assistance to clients on a wide range of matters, assisting customers in the lodgement of documents, correspondence and/or complaints and/or resolution of issues.
Mailroom Attendant
Chevron/Brewhub
12.2020 - 07.2024
- Handled confidential documents with discretion, maintaining privacy standards within the organization.
- Developed strong relationships with postal carriers, ensuring smooth communication and coordination for deliveries and pickups.
- Expedited time-sensitive materials by identifying priority items and coordinating prompt distribution among recipients.
- Adapted quickly to changing priorities, effectively managing fluctuating volumes of incoming and outgoing mail.
- Utilized available technology tools for tracking shipments and staying informed about potential delays or issues in transit.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Updated and maintained mailing lists and customer records.
Food and Beverage Service Assistant
Spotless Catering
08.2008 - 12.2020
- Supported event planning efforts by coordinating banquet setups and serving large parties seamlessly.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Supported team members with efficient communication, fostering a positive working environment in high-pressure situations.
- Enhanced event experiences by providing exceptional food and beverage service to clients.
- Set up attractive buffet displays, adhering to company guidelines and quality standards.
- Contributed to successful events by setting up tables, chairs, and linens according to client specifications.
- Increased customer satisfaction by effectively addressing dietary restrictions and preferences.
- Managed inventory of catering supplies, ensuring adequate stock levels for smooth event execution.
- Cleaned and organized kitchen, dining and service areas.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Boosted overall guest experience by offering personalized attention, prompt service, and knowledgeable recommendations.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Monitored dining room and bar areas for signs of overcrowding.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
Education
Certificate IV in Business - Business
Perth Institute Western Australia
Perth, WA03-2011
Certificate IV in English - English
Perth International Scholl of English
Perth, WA11-2010
Skills
- Customer service
- Active listening
- Computer proficiency
- Guest services
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Reliability
- Organizational skills
- Team collaboration
- Relationship building
- Task prioritization
Timeline
Service Delivery Officer
Australia Taxation Office
07.2024 - 03.2025
Mailroom Attendant
Chevron/Brewhub
12.2020 - 07.2024
Food and Beverage Service Assistant
Spotless Catering
08.2008 - 12.2020
Certificate IV in Business - Business
Perth Institute Western Australia
Certificate IV in English - English
Perth International Scholl of English
Similar Profiles
Susan XuerebSusan Xuereb
Compliance Officer at Australian Taxation OfficeCompliance Officer at Australian Taxation Office
Christopher MellingChristopher Melling
APS 3 Pay and Lodge Officer at Australian Taxation Office (ATO)APS 3 Pay and Lodge Officer at Australian Taxation Office (ATO)
Rashi SinghRashi Singh
Client Engagement Officer (APS5 Current) at Australian Taxation OfficeClient Engagement Officer (APS5 Current) at Australian Taxation Office