Dieu Hoang Ha Dao

• Attained the of 'Guest Favourite' with a perfect customer satisfaction rating of 5/5.
• Established and upheld high standards, promoting great customer service and assistance to guests.
• Greeted and assisted guests by gathering information pertaining to reservations or requests.
• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
• Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
• Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.

• Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
• Gathered and prepared sales materials in preparation for sales meetings.
• Collaborated with sales and marketing teams to establish accurate representation of products marketed to customers.
• Built relationships with customers and community to promote long term business growth.
• Informed customers of promotions to increase sales productivity and volume.
• Negotiated prices, terms of sales and service agreements.

In the capacity of Head of Sponsorship for Season 3 of the Future Business Analysts contest, successfully secured approximately $AUD 200,000 in funding, consequently elevating the contest's status to one of the foremost and highly esteemed events within RMIT University Vietnam.

• Conducted research to identify goals, net worth and charitable donation history related to potential donors, potential investors or general donor markets.
• Excellent communication skills, both verbal and written.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Managed budgets for staff operations to keep costs low.

• Interviewed, recruited and trained new onboarding candidates.
• Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
• Managed media relations for organizations to produce successful results.
• Conducted media relations and responded to media requests for information.