Dijana Manovski

• Demonstrated excellent customer service skills to increase customer satisfaction.
• Streamlined customer service process, resulting in shorter wait times for customers.
• Welcoming guests and manage check-ins-outs
• Handle reservations, payments and enquiries
• Answering the phone in a confident and professional manner
• Resolve guests requests promptly and professionally
• Maintain accurate records and front desk standards

About me

• Excellent customer service and communication skills
• Reliable and team focused
• Passion for providing friendly personalised customer service
• Working both autonomously and in a team environment
• High level of attention to detail & personal presentation
• Excellent computer booking systems skills
• Able to pick up quickly new computer systems
• 17 years Customer service-front desk office experience
• Flexible & reliable - availability including weekends, holidays or rotating rosters
• A genuine interest in a career within the hotel industry