Dikesh Prajapati
Punchbowl,NSW
Summary
Dynamic customer service professional with a proven track record at Coles Supermarket, enhancing customer satisfaction through effective issue resolution and mentorship.
Detail-oriented and proficient in tax preparation software, I excel in client relations and thrive in fast-paced environments, ensuring compliance and quality in every interaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Team Member
Coles Supermarket
06.2023 - Current
- Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
- Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
- Mentored new hires by sharing best practices and experiences which resulted in faster onboarding and increased confidence in handling customer interactions.
- Collaborated with cross-functional teams to address complex customer concerns, resulting in elevated satisfaction levels.
QA Support
Berger Ingredients Pty Ltd
11.2023 - 12.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Assisted in quality checks, documentation, and process verification.
- Gained analytical skills and compliance experience.
Education
Masters of Professional Accounting Advanced - Accounting And Finance
University of Wollongong
Wollongong, NSW08-2025
Skills
- Proficient in Australian tax regulations
- Proficient in Tax Preparation Software & MYOB Business & SAS for Data Analytics
- Clear and concise messaging
- Client relations management
- Detail-oriented with numerical precision
- Flexible availability for 3 shifts weekly
Certification
- Successfully completed the MYOB Business project as part of ACCY936 (Trimester 1, 2024)
- SAS Visual Analytics – Applied Data Analytics Training (Informal Credential)
University coursework & project-based learning
Languages
English
Full Professional
Nepali
Native or Bilingual
Hindi
Professional Working
Timeline
QA Support
Berger Ingredients Pty Ltd
11.2023 - 12.2024
Customer Service Team Member
Coles Supermarket
06.2023 - Current
Masters of Professional Accounting Advanced - Accounting And Finance
University of Wollongong
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