Summary

Overview

Work History

Education

Skills

Custom

Timeline

Dilawar Shah

Weir Views,Australia

Summary

I’m a client-focused professional with over 4 years of experience helping people in fast-paced service and compliance roles. I enjoy building positive relationships, answering enquiries with patience and clarity, and making sure records and processes are accurate. Comfortable using digital systems and technology every day, I thrive in busy, scheduled environments where teamwork and clear communication are key. Colleagues and clients know me for being approachable, reliable, and resilient, with a strong commitment to helping people meet their obligations and feel supported.

Overview

years of professional experience

years of post-secondary education

Work History

Gate house security /Admin support Officer

CSA Security Pty Ltd

Altona, Australia

01.2024 - Current

Welcomed and supported visitors with a helpful, concierge-style approach, ensuring they felt informed and comfortable on-site.
Checked inductions, PPE, and access permissions while keeping interactions respectful and client-focused.
Actively monitored CCTV and alarms, quickly identifying and responding to potential risks.
Worked closely with law enforcement during investigations, supplying CCTV footage and accurate details to support outcomes.
Prepared monthly access control audit reports to ensure compliance and accuracy.
Processed fortnightly timesheets for security staff hours to support payroll.
Acted as the first point of contact for both external and internal stakeholders, communicating through Microsoft Teams, Outlook, and phone.
Used Microsoft Office tools to record daily activity reports with attention to detail.
Created clear and accurate incident reports for any events or occurrences on site.
Key Achievement: Successfully combined security monitoring, concierge support, and administration to deliver a safe and professional environment.

Security Officer (Casual)

Wilson Security

Geelong, Australia

02.2021 - 12.2024

Provided flexible security support across hospital facilities, including rotating shifts.
Delivered high-quality customer service to staff, patients, and visitors.
Conducted routine patrols and monitored CCTV systems.
Responded to Code Grey incidents and other emergency calls professionally.
Prepared accurate incident and hazard reports while maintaining discretion in sensitive healthcare environments.

Gatehouse Security Officer / Weighbridge Operator

CSA Security – DOW Chemical

Altona, Australia

01.2023 - 12.2023

Managed site access for vehicles, contractors, and staff while ensuring PPE compliance and verified inductions.
Operated the weighbridge to record and monitor vehicle weights for incoming and outgoing deliveries.
Monitored and recorded deliveries, entries, and vehicle movements according to site protocols.
Participated in emergency response drills and ensured readiness for emergency services.
Maintained strict compliance with safety and security procedures.

Security Officer / Concierge

SECOM Australia

Geelong, Australia

12.2019 - 01.2023

Provided front-of-house concierge services including greeting staff and visitors, managing inquiries, and coordinating deliveries.
Managed staff access using Gallagher security system, issued passes, and controlled building entry.
Monitored and reported security incidents, including visitor compliance and safety concerns.
Assisted with emergency procedures and coordinated with management for incident response.
Maintained a professional and secure corporate environment while delivering high-quality customer service.

Education

First Aid Certificate -

Block Learning

12.2023 - 12.2023

Control Room Endorsement -

MBA - Accounting And Finance

Holmes College

Melbourne, VIC

12.2011 - 06.2014

Certificate II -

Security Operations

White Card -

Construction Induction

Full Australian Driver’s License -