Summary
Work History
Education
Skills
Accomplishments
Timeline
Generic

DILIP RAO PINNINTI

Thomastown,Victoria

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Saw expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Work History

IT Desktop Support

consulting PTY LTD
  • Responded to requests for technical assistance in person via phone and remotely for the following technologies: Windows
  • And Mac OS based end points (Laptops Desktops, MacBook & Thin Clients), Tablets & Smartphones
  • Address user incidents/request regarding hardware, software and networking issues according to SLA
  • Walk customers through installing applications and computer peripherals
  • Deployment of docks
  • Guide user step-by-step instructions
  • Maintained confidentiality and discretion when working with password or sensitive materials
  • Deal with virus issues on workstations and other security specific issues
  • Use client management tools to support PC and laptop environment
  • Utilize the call tracking system for recording all IT issues
  • Setup new starters and process leavers
  • Ensure assets are recorded and tracked via inventory
  • Provide support for Executive, Video and Audio Conferences
  • Travel to different site location for onsite support
  • Zoom setup for meeting.

PROBE
  • GROUP FOR COMMON WEALTH BANK
  • Imaging and Re-imaging laptops and arranging on boarding for new starters
  • Solving tickets using Internal CISM ticketing Tool that are escalated by Level 1 team members in a timely manner
  • Troubleshooting queries and Desktop applications with face-to-face interaction with user and as well providing remote support assistance
  • Exposure to Microsoft Office 365 Services (Outlook Exchange, MS Teams) and troubleshooting issues with these applications,
  • Experience with Active Directory, Exchange Server, and Multi- Factor Authentication (MFA) like Ping-ID applications
  • Software Management (SCCM), patch management, software installations and Mobile Device Management (MDM) applications like Mobile-Iron
  • VPN Troubleshooting
  • Configuring Windows 10, Mac OS X, IOS
  • Provision of applications and management of laptop fleet using VMWare
  • 2

Education

Master of Technology - Software Engineering

Federation University Australia
Ballarat, VIC
12.2020

Bachelor of Technology - Electrical And Electronic's Engineering

Jawaharlal Nehru Institute of Technology
Hyderabad
05.2016

Skills

  • Basic IT Troubleshooting experience and its knowledge
  • Basic knowledge of IT Hardware (desktops, laptops, servers)
  • Extensive knowledge of Networking
  • Network Administration
  • Cisco Routers
  • Windows 7, Windows 10
  • Group Policy Management
  • VM-ware
  • Software Packaging using SCCM & Patch Management
  • Microsoft: Active Directory, Exchange, MSSQL, WSUS, SCCM, Windows 10
  • Cloud Technology
  • Azure Active directory
  • Spreadsheet Development
  • Customer Service
  • Customer Service Expertise
  • Documentation Skills

Accomplishments

  • AZ-900
  • Cloud computing concepts, models, and services, such as public, private, and hybrid cloud, in addition to
  • Infrastructure as a service (IaaS), platform as a service (PaaS), and software as a service (SaaS)
  • Azure services, workloads, security, privacy, pricing, and support
  • In addition, you should be familiar.

Timeline

IT Desktop Support

consulting PTY LTD

PROBE

Master of Technology - Software Engineering

Federation University Australia

Bachelor of Technology - Electrical And Electronic's Engineering

Jawaharlal Nehru Institute of Technology
DILIP RAO PINNINTI