IT Desktop Support
- Responded to requests for technical assistance in person via phone and remotely for the following technologies: Windows
- And Mac OS based end points (Laptops Desktops, MacBook & Thin Clients), Tablets & Smartphones
- Address user incidents/request regarding hardware, software and networking issues according to SLA
- Walk customers through installing applications and computer peripherals
- Deployment of docks
- Guide user step-by-step instructions
- Maintained confidentiality and discretion when working with password or sensitive materials
- Deal with virus issues on workstations and other security specific issues
- Use client management tools to support PC and laptop environment
- Utilize the call tracking system for recording all IT issues
- Setup new starters and process leavers
- Ensure assets are recorded and tracked via inventory
- Provide support for Executive, Video and Audio Conferences
- Travel to different site location for onsite support
- Zoom setup for meeting.