Diman Maharjan
IT Support Specialist
Perth,WA
Summary
Highly skilled IT professional with 4+ years of experience in network management, security implementation, hardware and software troubleshooting, Office 365 Administration, and Azure environments. Holds a master's degree in cybersecurity from Edith Cowan University. I am currently interested in leveraging my technical skills to support L1/L2 roles, with plans to advance to L3/L4 support roles in the future. In addition to my professional pursuits, I enjoy fixing computers and handling hardware tasks for my friends, such as replacing hard disks, SSDs, RAM, and processors.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
Work History
IT Support Internship
RS3 Solutions
09.2024 - Current
- Company Overview: Customer-focused Managed Services provider with over 50 years of combined experience, 20+ professionals, delivering secure IT solutions through meaningful client interactions. https://www.rs3solutions.com.au/
- Provided L1 level IT support via Halopsa ticketing system for troubleshooting and resolving issues.
- Used Datto RMM for remote monitoring, management, and support of client systems.
- Monitored network performance using Auvik system.
- Performed secure computer wiping to ensure compliance with data protection regulations using Bitraser Drive eraser.
- Delivered customer support using Outlook and 3CX telephony systems.
- Managed IT assets in Monday.com
- Cable Management and Desktop Setups
- Managed Microsoft Azure cloud services and MS 365 Intune for device and application management.
- Hardware and software installation.
- Resolved hardware and software issues.
- Customer-focused Managed Services provider with over 50 years of combined experience, 20+ professionals, delivering secure IT solutions through meaningful client interactions. https://www.rs3solutions.com.au/
- Tools Used: Halopsa Ticketing system, Datto RMM, Bitraser Drive Eraser, Outlook, 3CX, Network monitoring tools, Microsoft Azure, MS 365 Intune, Auvik network monitoring software
Assistant IT System Administrator
K&A Engineering Consulting P.C.
02.2021 - 02.2022
- Company Overview: Full-service firm with 1000+ employees, serving utilities and renewable energy developers globally. https://www.kapower.us/
- Planned and executed network and system strategies.
- Provided remote IT helpdesk support via Barracuda Software, Emails, and calls.
- Managed Office 365 Administration and Microsoft Azure Environment.
- Responded to and resolved tickets in Manage Engine.
- Implemented cloud-based solutions for system performance and scalability, such as One Drive and SharePoint.
- Resolved hardware and software issues.
- Conducted network monitoring and analysis.
- Oversaw software licensing, installation, updates, and patching processes.
- Full-service firm with 1000+ employees, serving utilities and renewable energy developers globally. https://www.kapower.us/
- Tools Used: Barracuda Software, Office 365, Microsoft Azure, Manage Engine, One Drive, SharePoint
Network Administrator
Cherry World Communication Pvt. Ltd.
02.2018 - 12.2020
- Company Overview: Kathmandu-based telecom company with 10,000+ customers, NPR 50 million turnover, 60+ staff, focused on innovation. https://www.facebook.com/cwcnepal/
- Installed and configured wired LAN/WAN and wireless networks.
- Configured routers, switches, and firewalls, troubleshooting network issues.
- Performed security remediation tasks for systems.
- Monitored network using various tools.
- Assisted Network Engineer personnel with network administration troubleshooting.
- Kathmandu-based telecom company with 10,000+ customers, NPR 50 million turnover, 60+ staff, focused on innovation. https://www.facebook.com/cwcnepal/
- Tools Used: Routers, Switches, Firewall, Wireless Access Points, Nagios, Wire Shark, LibreNMS
Network Administrator
Northbridge Digital Solution Traders Pvt. Ltd.
07.2015 - 01.2018
- Company Overview: IT services for Tribhuvan University, schools, and businesses, with 30+ employees and 1000+ customers. https://www.nbdst.com/
- Worked as Network Administrator at various departments of Tribhuvan University.
- Configured routers, switches, and firewalls, troubleshooting network issues.
- Conducted regular hardware and software maintenance for individual households and offices.
- Set up and maintained LAN networking.
- Changing RAM, processors, hard disk, motherboard of CPU.
- IT services for Tribhuvan University, schools, and businesses, with 30+ employees and 1000+ customers. https://www.nbdst.com/
- Tools used: Routers, Switches, Firewalls, Networking tools for LAN setup: Crimping Tool, CAT5, CAT6, Cable tester, RJ45, Ethernet Cable, Hardware, and software diagnostic tools.
Education
Master of Cyber Security -
Edith Cowan University
03.2022 - 12.2023
bachelor's - computer science and information technology
Academia International College
05.2012 - 03.2017
Skills
IT Service Level Agreements and Escalations
Microsoft Entra ID, Microsoft 365 Administration, Exchange Online, Active Directory, Intune
Software support, updates, performance optimization
ITIL request, incident management
Documentation and IT asset management
Desktop support for Windows OS, macOS
Ticketing systems
Network Administration including TCP/IP, subnetting, DNS, DHCP
Troubleshooting, problem solving and developing solutions
Verbal and written communication skills
Remote IT Helpdesk Support
ITSM tools and frameworks
Security and Remediation
OneDrive and SharePoint
Virtual Machine and Hypervisor
Timeline
IT Support Internship
RS3 Solutions
09.2024 - Current
Master of Cyber Security -
Edith Cowan University
03.2022 - 12.2023
Assistant IT System Administrator
K&A Engineering Consulting P.C.
02.2021 - 02.2022
Network Administrator
Cherry World Communication Pvt. Ltd.
02.2018 - 12.2020
Network Administrator
Northbridge Digital Solution Traders Pvt. Ltd.
07.2015 - 01.2018
bachelor's - computer science and information technology
Academia International College
05.2012 - 03.2017