Diman Maharjan
IT Support Specialist
Perth,WA
Summary
Highly skilled IT professional with 4+ years of experience in network management, security implementation, hardware and software troubleshooting, Office 365 Administration, and Azure environments. Holds a master's degree in cybersecurity from Edith Cowan University. I am currently interested in leveraging my technical skills to support L1/L2 roles, with plans to advance to L3/L4 support roles in the future. In addition to my professional pursuits, I enjoy fixing computers and handling hardware tasks for my friends, such as replacing hard disks, SSDs, RAM, and processors.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
Work History
IT Support Internship
RS3 Solutions
09.2024 - Current
- Company Overview: Customer-focused Managed Services provider with over 50 years of combined experience, 20+ professionals, delivering secure IT solutions through meaningful client interactions. https://www.rs3solutions.com.au/
- Provided L1 level IT support via Halopsa ticketing system for troubleshooting and resolving issues.
- Used Datto RMM for remote monitoring, management, and support of client systems.
- Monitored network performance using Auvik system.
- Performed secure computer wiping to ensure compliance with data protection regulations using Bitraser Drive eraser.
- Delivered customer support using Outlook and 3CX telephony systems.
- Managed IT assets in Monday.com
- Cable Management and Desktop Setups
- Managed Microsoft Azure cloud services and MS 365 Intune for device and application management.
- Hardware and software installation.
- Resolved hardware and software issues.
- Customer-focused Managed Services provider with over 50 years of combined experience, 20+ professionals, delivering secure IT solutions through meaningful client interactions. https://www.rs3solutions.com.au/
- Tools Used: Halopsa Ticketing system, Datto RMM, Bitraser Drive Eraser, Outlook, 3CX, Network monitoring tools, Microsoft Azure, MS 365 Intune, Auvik network monitoring software
Assistant IT System Administrator
K&A Engineering Consulting P.C.
02.2021 - 02.2022
- Company Overview: Full-service firm with 1000+ employees, serving utilities and renewable energy developers globally. https://www.kapower.us/
- Planned and executed network and system strategies.
- Provided remote IT helpdesk support via Barracuda Software, Emails, and calls.
- Managed Office 365 Administration and Microsoft Azure Environment.
- Responded to and resolved tickets in Manage Engine.
- Implemented cloud-based solutions for system performance and scalability, such as One Drive and SharePoint.
- Resolved hardware and software issues.
- Conducted network monitoring and analysis.
- Oversaw software licensing, installation, updates, and patching processes.
- Full-service firm with 1000+ employees, serving utilities and renewable energy developers globally. https://www.kapower.us/
- Tools Used: Barracuda Software, Office 365, Microsoft Azure, Manage Engine, One Drive, SharePoint
Network Administrator
Cherry World Communication Pvt. Ltd.
02.2018 - 12.2020
- Company Overview: Kathmandu-based telecom company with 10,000+ customers, NPR 50 million turnover, 60+ staff, focused on innovation. https://www.facebook.com/cwcnepal/
- Installed and configured wired LAN/WAN and wireless networks.
- Configured routers, switches, and firewalls, troubleshooting network issues.
- Performed security remediation tasks for systems.
- Monitored network using various tools.
- Assisted Network Engineer personnel with network administration troubleshooting.
- Kathmandu-based telecom company with 10,000+ customers, NPR 50 million turnover, 60+ staff, focused on innovation. https://www.facebook.com/cwcnepal/
- Tools Used: Routers, Switches, Firewall, Wireless Access Points, Nagios, Wire Shark, LibreNMS
Network Administrator
Northbridge Digital Solution Traders Pvt. Ltd.
07.2015 - 01.2018
- Company Overview: IT services for Tribhuvan University, schools, and businesses, with 30+ employees and 1000+ customers. https://www.nbdst.com/
- Worked as Network Administrator at various departments of Tribhuvan University.
- Configured routers, switches, and firewalls, troubleshooting network issues.
- Conducted regular hardware and software maintenance for individual households and offices.
- Set up and maintained LAN networking.
- Changing RAM, processors, hard disk, motherboard of CPU.
- IT services for Tribhuvan University, schools, and businesses, with 30+ employees and 1000+ customers. https://www.nbdst.com/
- Tools used: Routers, Switches, Firewalls, Networking tools for LAN setup: Crimping Tool, CAT5, CAT6, Cable tester, RJ45, Ethernet Cable, Hardware, and software diagnostic tools.
Education
Master of Cyber Security -
Edith Cowan University
03.2022 - 12.2023
bachelor's - computer science and information technology
Academia International College
05.2012 - 03.2017
Skills
IT Service Level Agreements and Escalations
Timeline
IT Support Internship
RS3 Solutions
09.2024 - Current
Master of Cyber Security -
Edith Cowan University
03.2022 - 12.2023
Assistant IT System Administrator
K&A Engineering Consulting P.C.
02.2021 - 02.2022
Network Administrator
Cherry World Communication Pvt. Ltd.
02.2018 - 12.2020
Network Administrator
Northbridge Digital Solution Traders Pvt. Ltd.
07.2015 - 01.2018
bachelor's - computer science and information technology
Academia International College
05.2012 - 03.2017
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