Dimasha Maumi
Clyde,Victoria
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
2
2
years of professional experience
Work History
Customer Service Assistant
Sasha Food Court
Negombo, Sri Lanka
10.2023 - 10.2024
- Greeted customers, took orders, and processed payments accurately.
- Ensured all orders were packed correctly and served in a timely manner.
- Addressed customer feedback and complaints to ensure satisfaction.
- Maintained the cleanliness of service counters and seating areas.
- Assisted in promotional activities to boost daily sales.
Cashier
Arpico Super Centre
Negombo, Sri Lanka
04.2023 - 09.2023
- Welcomed customers warmly and efficiently.
- Accepted cash and credit card payments, issued receipts and provided change.
- Counted and balanced cashier drawers.
- Answered customers' questions and provided information on store procedures or policies.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Education
Certificate in Network Engineering
NIBM
Colombo, Sri Lanka11-2024
Basic Certificate Course in Barista Skills
CBBS
Walukarama, Sri Lanka10-2024
Diploma of Science (Computing/IT)
Edith Cowan University
Rajagiriya, Sri Lanka06-2024
Degree Foundation in Business & IT
AOG Campus
Negombo, Sri Lanka01-2022
Skills
- Adaptable and able to learn new tasks
- Quick learning
- Efficient solo and group worker
- Able to multitask
- Excellent Communication
- Excellent Customer Service
- Languages - Proficient in English and Sinhalese
Additional Details
- Australian working rights.
- Availability - Immediate.
References
References available upon request.
Timeline
Customer Service Assistant
Sasha Food Court
10.2023 - 10.2024
Cashier
Arpico Super Centre
04.2023 - 09.2023
Certificate in Network Engineering
NIBM
Basic Certificate Course in Barista Skills
CBBS
Diploma of Science (Computing/IT)
Edith Cowan University
Degree Foundation in Business & IT
AOG Campus
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