Summary
Overview
Work History
Education
Skills
Timeline
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Dimple Kakkar

14 Royal Terrace,Royal Park,South Australia

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly.Proficient in developing test plans, executing test cases, and identifying defects to ensure high-quality deliverables. Skilled in both manual and automated testing methodologies, with a strong understanding of SDLC and Agile practices. Adept at collaborating with cross-functional teams to enhance product quality and user experience. Committed to continuous improvement and implementing best practices in quality assurance.

Overview

14
14
years of professional experience

Work History

Store Manager

OTR
07.2018 - Current
  • Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
  • Assist in the preparation, editing, and distribution of documents and reports
  • Ability to work in a team environment, undertaking multiple tasks with limited supervision
  • The ability to ask questions, find solutions, act with integrity, and place the customer at the centre of everything you do.
  • Serve as a point of contact for internal and external communications, including assisting with drafting emails, memos, and other communications as needed.
  • Provide general administrative support to the project team, including data entry, scheduling, and other tasks as required
  • Self-motivation, solid organization skills and strong capability in the complete Microsoft Office suite
  • Exceptional written and verbal communication skills

Quality Assurance Analyst

Eclerx Pvt Ltd – India,
10.2014 - 02.2017
  • Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.
  • Created and achieved product quality objectives and met product specifications.
  • Ability to work effectively and collaboratively with colleagues in a team environment.
  • Monitored process checks for proper completion and correct frequency.
  • Ability to maintain and build positive relationships with a range of different stakeholders.
  • Reported problems and concerns to management.
  • Demonstrated planning and organisational skills, including ability to meet deadlines with competing priorities and delivering work to a high standard with good attention to detail.

Quality Analyst

Digital Tomorrow Pvt Ltd
01.2011 - 09.2014
  • Developed and maintained quality assurance procedure documentation.
  • Demonstrates resilience and ability to be effective in an evolving policy and technical environment.
  • Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
  • Monitored inbound and outbound calls made by employees to provide constructive feedback.
  • Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
  • Provided analytical, planning and coordination support on projects as assigned, reviewing, interpreting, analyzing and illustrating data to stimulate and support enlightened decision making.

Education

Certificate IV in Community Services

Celtic Training
Adelaide, SA
03-2024

Certificate III - Business Administration

RTO leadership Institute
Adelaide, SA
03.2022

Certificate III in Early Childhood Education

Equals International
Adelaide, SA
02-2019

Bachelor of Communications - Electronics And Instrumentation Engineering

Punjab Technical University
I.E.T Bhaddal,Ropar
11.2010

Skills

  • Sales Expertise
  • Inventory Management
  • Time Management
  • Staff Training
  • Team Leadership
  • Goals and Performance
  • Employee Motivation
  • Staff Management
  • Cash Management
  • Performance Review
  • Customer Relations
  • Financial Operations Management
  • MS Office Proficiency
  • Profound IT Skills

Timeline

Store Manager

OTR
07.2018 - Current

Quality Assurance Analyst

Eclerx Pvt Ltd – India,
10.2014 - 02.2017

Quality Analyst

Digital Tomorrow Pvt Ltd
01.2011 - 09.2014

Certificate IV in Community Services

Celtic Training

Certificate III - Business Administration

RTO leadership Institute

Certificate III in Early Childhood Education

Equals International

Bachelor of Communications - Electronics And Instrumentation Engineering

Punjab Technical University
Dimple Kakkar