Mariniell Miliado
Zuccoli,NT
Summary
Hardworking and reliable. Highly organized, proactive and punctual with a team-oriented mentality. Motivated and flexible, willing to undertake varying roles and responsibilities as needed. Able to establish good professional relationships to achieve desired outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Manager
Jay Jays (Just Group)
Palmerston , NT
02.2022 - Current
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Built customer relationships and provided superior customer service to boost sales.
- Developed and enforced operational improvements to reduce total losses.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Assistant Store Manager
Jay Jays (Just Group)
Casuarina , NT
01.2021 - 02.2022
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Contributed to organizational initiative to achieve weekly sales, budget and other targeted goals.
- Developed corporate objectives and strategies collaborating on quality metrics and key performance indicators (KPI), as well as strategizing with cross-functional teams on improvement measures related to quality.
Front End Team Member
Woolworths
Alice Springs, Northern Territory
01.2020 - 07.2020
- Handled customer problems with knowledgeable, speedy and friendly service.
- Received and processed payments, handed out change and provided receipts.
- Maintained neat and well-organized front check-out and reception areas.
Sales Assistant
Jay Jays (Just Group)
Alice Springs, NT
10.2019 - 01.2021
- Answered incoming telephone calls to provide store, products and services information.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Received and processed product returns and coordinated disposal of defective or broken items.
- Helped customers find specific products, answered questions and offered product advice.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Social Worker/Cleaner
Barkley Region Alcohol & Drug Abuse Advisory Group
Tennant Creek, NT
01.2019 - 06.2019
- Provided mental health support to homeless clients and connected each with community resources.
- Referred patients to community resources for mental health treatment, child protective services and assistance for people with developmental disabilities.
Shift Supervisor
Red Rooster
Tennant Creek, NT
04.2019 - 06.2019
- Planned and managed resources to consistently meet production, quality and cost goals.
- Evaluated processes and employee strengths to realign workflows with changing business demands.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Complied with company policies, objectives and communication goals.
Front Cashier
Red Rooster
Tennant Creek, NT
08.2018 - 12.2019
- Determined customer needs and made recommendations for product selection.
- Delivered exceptional customer service with friendly, helpful attitude to promote repeat business.
- Scanned bar codes, verified accuracy of prices and totaled bills for payment.
- Closed cash register by counting cash and reconciling checks and charges.
- Addressed and resolved customer complaints with friendly and level-headed assistance.
Personal Care Assistant
Australian Regional and Remote Community Services
Tennant Creek, NT
09.2018 - 01.2019
- Provided ongoing compassionate patient care for each client.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Completed scheduled patient check-ins and progress reports for clients.
- Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
- Followed care plan and directions to administer medications.
- Maintained clean and well-organized environment for client happiness and safety.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Assisted with facilities maintenance, basic cleaning and trash removal.
Volunteer Worker
St. Vincent de Paul Society
Tennant Creek, NT
01.2018 - 03.2022
- Provided quality service to customers and associates inquiring about product availability or order status.
- Greeted customers and offered immediate assistance.
- Processed, organized and conducted inventory of various donated goods.
- Assisted with facilities maintenance, basic cleaning and trash removal.
Cashier
City Supermarket Inc.
Mangaldan, Pangasinan, Philippines
08.2016 - 03.2017
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Accepted cash and credit card payments, issued receipts and provided change.
- Wrapped items and carefully bagged purchases to prevent merchandise breakage.
- Helped with purchases and signed customers up for rewards program.
- Discounted purchases by scanning and redeeming coupons.
Sales Clerk
Philippine Seven Corporation
Mangaldan, Pangasinan, Philippines
12.2015 - 05.2016
- Responded to customer questions about products and services.
- Greeted customers upon entrance and handled cash and credit transactions.
- Assessed floor displays to restock merchandise.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Processed payments and bagged items for customer check out.
- Maintained and organized store displays to enhance product visibility and expedite product location activities.
- Operated cash registers, scanners and computers to itemize and total customer purchases.
- Facilitated inventory and stock management to replenish inventories and minimize excess.
Education
Vocational - Caregiving NCII
Global Filipino Technical School, Inc.
San Fabian, Pang02.2015
Bachelor of Science - Tourism And Travel Management
Lyceum Northwestern University
Dagupan City, Pang03.2014
High School Diploma -
Archdiocesan School of San Fabian
San Fabian, Pang04.2013
Primary -
Archdiocesan School of San Fabian
San Fabian, Pang.03.2009
Skills
- Records Organization and Management
- Customer Service
- Sales Promotion
- Multitasking and Organization
- Visual Merchandising
- Store Opening and Closing
- Staff Scheduling
- Verbal and Written Communication
- Policies and Procedures
Certification
- HLTAID010 Provide basic emergency life support - [2024]
- HLTAID009 Provide cardiopulmonary resuscitation - [2024]
- HLTAID011 Provide First Aid - [2024]
- Nominee for Store Manager Just Excellence Awards - Jay Jays - [2024]
- Nominee for Best Selling Performing Salesperson - Jay Jays - [2020]
- Best in Clinical Area - On the Job Training - [2015]
- Academic Excellence - Caregiving NCII - [2015]
- National Certificate II in Caregiving - [2015]
- Certification of Training, Lectures, and Workshops Related to Infant and Adult Care | On the Job Training - [2014]
- Certification of Completion in First Responder's Training Course - [2014]
- Front Office Overview Food and Beverage Overview - [2013]
- Basic Module of the Skills Enhancement Program - Hotel Overview - [2013]
Professional References
- Ryan Prichard
Regional Manager | Jay Jays Qld/NT | 0447 184 396
- Karla Terry
Store Manager | Just Jeans Alice Springs | 0488 177 958
- Meena Thomas
Registered Nurse | 0497 683 642
Personal References
- J-ann Roldan
Registered Nurse | Operating Theatre/Post Anaesthetic Care Unit | Royal Darwin Hospital | 0477 670 172 | J-Ann.Roldan@nt.gov.au
- Shayal Krishna
0410 878 712 | Shayal.Krishna4@gmail.com
Timeline
Store Manager
Jay Jays (Just Group)
02.2022 - Current
Assistant Store Manager
Jay Jays (Just Group)
01.2021 - 02.2022
Front End Team Member
Woolworths
01.2020 - 07.2020
Sales Assistant
Jay Jays (Just Group)
10.2019 - 01.2021
Shift Supervisor
Red Rooster
04.2019 - 06.2019
Social Worker/Cleaner
Barkley Region Alcohol & Drug Abuse Advisory Group
01.2019 - 06.2019
Personal Care Assistant
Australian Regional and Remote Community Services
09.2018 - 01.2019
Front Cashier
Red Rooster
08.2018 - 12.2019
Volunteer Worker
St. Vincent de Paul Society
01.2018 - 03.2022
Cashier
City Supermarket Inc.
08.2016 - 03.2017
Sales Clerk
Philippine Seven Corporation
12.2015 - 05.2016
Vocational - Caregiving NCII
Global Filipino Technical School, Inc.
Bachelor of Science - Tourism And Travel Management
Lyceum Northwestern University
High School Diploma -
Archdiocesan School of San Fabian
Primary -
Archdiocesan School of San Fabian
- HLTAID010 Provide basic emergency life support - [2024]
- HLTAID009 Provide cardiopulmonary resuscitation - [2024]
- HLTAID011 Provide First Aid - [2024]
- Nominee for Store Manager Just Excellence Awards - Jay Jays - [2024]
- Nominee for Best Selling Performing Salesperson - Jay Jays - [2020]
- Best in Clinical Area - On the Job Training - [2015]
- Academic Excellence - Caregiving NCII - [2015]
- National Certificate II in Caregiving - [2015]
- Certification of Training, Lectures, and Workshops Related to Infant and Adult Care | On the Job Training - [2014]
- Certification of Completion in First Responder's Training Course - [2014]
- Front Office Overview Food and Beverage Overview - [2013]
- Basic Module of the Skills Enhancement Program - Hotel Overview - [2013]
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