Summary
Overview
Work History
Education
Skills
Certification
Voluntary Work
Referees
Timeline
Generic

Dinah Simon

Edensor Park,NSW

Summary

Knowledgeable and dedicated professional with an extensive 10 years of experience in customer service and over 4 years of experience in administration. An individual with an outgoing, positive demeanour and proven skills in establishing rapport with colleagues and clients. Motivated to maintain satisfaction and contribute to company success. Specialising in quality, speed and process optimisation. Articulate, energetic and results-oriented with an exemplary passion for developing relationships. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Purchasing Officer

CSR
10.2023 - 02.2024
  • Enhanced supplier relationships by conducting regular performance evaluations and providing constructive feedback.
  • Streamlined procurement processes for increased efficiency and cost savings by implementing effective negotiation strategies.
  • Reduced purchasing lead times through proactive communication with suppliers and close monitoring of order progress.
  • Developed a comprehensive vendor database, improving the selection process for better quality products and services.
  • Implemented strategic sourcing initiatives that led to significant annual cost reductions while maintaining product quality standards.
  • Optimized inventory levels by closely monitoring demand patterns and adjusting re-order points accordingly.
  • Negotiated favorable payment terms with suppliers, resulting in improved cash flow management for the company.
  • Fostered strong relationships with internal stakeholders by providing timely updates on procurement activities and addressing any concerns promptly.
  • Achieved budgetary objectives through careful planning, analysis of spending data, and implementation of appropriate controls within the purchasing department.
  • Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
  • Reviewed order updates to identify best practices aligned with corporate goals.
  • Managed vendor purchase order dispatch, delivery, and invoicing to set contractual guidelines and maintain budgetary regulations.

Customer Experience/Complaints Specialist II

Zip
09.2022 - 10.2023
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.
  • Responded proactively and positively to rapid change.
  • Trained new personnel regarding company operations, policies and services.
  • Facilitated and implemented settlement agreements by proposing resolutions and supporting effective decision-making for involved parties.
  • Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints.
  • Translated complex technical issues into digestible language for non-technical users.
  • Monitored systems in operation and input commands to troubleshoot areas.
  • Identified and solved internal problems related to employee turnover by revamping training approaches.
  • Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.

Customer Experience Specialist I

Zip
08.2021 - 09.2022
  • Resolved customer complaints and addressed emergency request and needs.
  • Helped large volume of customers with a positive attitude and focus on customer satisfaction.
  • Adhered to company policies and KPIs to consistently achieve call time and quality standards.
  • Participated in team-building activities to enhance working relationships.
  • Sought out training opportunities to enhance customer relationship, management abilities and further boost quality assurance.
  • Surpassed performance goals by approaching interactions with resourcefulness and customer-centric solutions.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Assisted customers with needs such as product educations, technical support, customer complaints and repayment schedules.
  • Exceeded goals through effective task prioritisation and great work ethic.
  • Entered customer interaction details in software provided to track requests, document problems and record solutions offered.
  • Facilitated communications through management of inbound and outbound customer calls.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Property Manager

Prime Estate Agents
01.2021 - 08.2021
  • Management of well over 270 properties.
  • Liaising with landlords and tenants on a daily basis, ensuring the property is well maintained through bi-annual Routine reports.
  • Management of Ingoing and Outgoing reports on every property.
  • Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
  • Management of time in a proficient manner.
  • Trained and motivated leasing staff on a weekly basis, ensuring that the leasing process is completed in appropriately and smoothly for both applicants and landlords.
  • Adapting to unknown circumstances through the personal motivation of willingness towards learning and completing daily tasks in a correct manner.
  • Administering jobs to work peers to ensure constant work flows throughout the office.
  • Collaboration with work peers to ensure jobs are handed over and KPI's are met.
  • An eye for detail and organisation.

Customer Service Attendant

Fred's One Stop Shopping
10.2016 - 12.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Experience in money management and register sales.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.

Sales Assistant

JB Hi-Fi
09.2018 - 08.2020
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Tendering to customers in a polite manner.
  • Assisting with decision making with a goal of bettering the needs of the team, along with ensuring the store is always kept in an approachable, safe and friendly zone.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Learning to adapt to fast moving environments without hesitation and, resolving disputes/ambiguity in a respectful manner.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.

Sales Assistant

Wetherill Park Pharmacy
02.2013 - 12.2014
  • Referred customers to various services by evaluating needs and providing recommendations.
  • Fielded customer questions to provide Pharmaceutical advice.
  • Assisted Pharmacist-in-charge with script management and merchandising.

Education

Bachelor of Arts -

Australian Catholic University
Strathfield

Skills

  • Proficient in Microsoft Office
  • Attention to detail
  • Good with computers and adapting to new systems
  • Excellent organisational skills
  • Exceptional customer service
  • Ability to work in small and large team environments
  • Fluent in written and oral communication
  • Ability to promote products and services
  • Customer service professional
  • Confident and articulate when handling dispute/complaints

Certification

  • Certificate of Registration Assistant Agent - Real Estate: Property and Stock Agents Act 2002.
  • 10093NAT Course in Vocational & Community Engagement.

Voluntary Work

  • Assyrian Church of the East Metropolitan See of Sydney - 2018-2020

Treasurer of Saints Peter and Paul Parish.

  • Assyrian Church of the East Children's Association Sydney - 2017-2019

Admin and Treasurer.

  • Assyrian Church of the East Youth Association Sydney - 2019-2020

Bible Studies Teacher.

Referees

Paolo Finocchiaro - Supervisor - Zip Co

0433 471 695


Steven Barkho - CEO - Prime Estate Agents 

0477 775 959


Carlos Duarte - Co-ordinator - JB Hi-Fi

0424 730 378


Marisa Amor - Co-ordinator - JB Hi-Fi

0450 198 598


Timeline

Purchasing Officer

CSR
10.2023 - 02.2024

Customer Experience/Complaints Specialist II

Zip
09.2022 - 10.2023

Customer Experience Specialist I

Zip
08.2021 - 09.2022

Property Manager

Prime Estate Agents
01.2021 - 08.2021

Sales Assistant

JB Hi-Fi
09.2018 - 08.2020

Customer Service Attendant

Fred's One Stop Shopping
10.2016 - 12.2020

Sales Assistant

Wetherill Park Pharmacy
02.2013 - 12.2014

Bachelor of Arts -

Australian Catholic University

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