Dinali Perera
Berwick,VIC
Summary
Customer Service Specialist with experience in fostering relationships and resolving complex issues, enhancing client loyalty through effective communication. Environmental Services Worker delivering professional cleaning services, maintaining equipment, and implementing new procedures with strong time management and reliability. Committed to customer satisfaction and achieving results in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Commercial Cleaner
Menzies
Berwick , VIC
01.2023 - Current
Assistant in Nursing
Brimlea Aged Care
08.2021 - Current
- Employed therapeutic communication, empathy, and active listening to foster strong relationships with patients, and enhance their overall care experience.
Commercial Cleaner
Brimlea age care
Murrumbeena , VIC
01.2021 - Current
Commercial Cleaner
ACS
Mulgrave , VIC
02.2021 - 12.2022
- Maintained cleanliness in commercial spaces through thorough cleaning and sanitizing.
- Operated floor care equipment to ensure polished and well-kept surfaces.
- Managed waste disposal and recycling processes for environmental compliance.
- Collaborated with team members to complete complex cleaning assignments efficiently.
- Followed safety protocols to ensure a hazard-free work environment at all times.
- Conducted routine inspections to identify areas needing special attention or deep cleaning.
- Restocked hand soap, paper towels, and cleaning supplies in restrooms and kitchens.
- Used specialized equipment such as floor buffers, steam cleaners, vacuums, mops, and other cleaning tools.
Education
Bachelor of Information Technology -
University of Colombo
Sri Lanka Certificate III -
Certificate 3 Ageing Support Specialist in Disability
Shafston College High School Diploma -
Diploma of Information Technology
Sri Lanka Skills
Cleaning procedures
Commercial cleaning
Sanitizing
Disinfection practices
Floor maintenance
Chemical safety
- Chemical handling
- Safety protocols
- Equipment operation
- Waste management
- Waste disposal methods
- Interior window washing
- Glass and window washing
- Steam cleaning
- Polishing surfaces
- Dusting
- Time management
- Team collaboration
- Problem solving
- Critical thinking
- Attention to detail
- Customer service
- Communication
- Chemical handling
Timeline
Commercial Cleaner
Menzies
01.2023 - Current
Assistant in Nursing
Brimlea Aged Care
08.2021 - Current
Commercial Cleaner
ACS
02.2021 - 12.2022
Commercial Cleaner
Brimlea age care
01.2021 - Current
Bachelor of Information Technology -
University of Colombo
Certificate III -
Certificate 3 Ageing Support Specialist in Disability
High School Diploma -
Diploma of Information Technology