Dinesh Shrestha
Liverpool,NSW
Summary
Dynamic and reliable professional with a strong background in food service, exemplified during my tenure at MacDonald's Restaurant. Skilled in enhancing customer satisfaction through effective decision-making and maintaining cleanliness. Adept at multitasking in high-pressure environments while fostering teamwork and a welcoming atmosphere. Committed to upholding food safety standards and delivering exceptional service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cafe Barista
Coffee Emporium
06.2023 - Current
- Contributed to a positive work environment by maintaining open communication and fostering teamwork among staff members.
- Promoted a welcoming atmosphere by greeting each guest warmly upon arrival while anticipating their needs throughout their visit.
- Demonstrated excellent multitasking abilities by simultaneously managing drink preparation, order-taking, and cash register duties.
- Ensured smooth operation of the cafe during busy periods by prioritizing tasks efficiently under pressure without sacrificing quality or customer service standards.
Fast Food Manager
MacDonald's Restaurant
04.2022 - Current
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
Education
Advanced Diploma - Information Technology
Skyline International College
Sydney02-2024
Diploma - Information Technology
Skyline International College
Sydney, NSW02-2023
Skills
- Reliability and punctuality
- Workplace safety
- Cleanliness maintenance
- Food service
- Beverage making
- Order taking
- Adaptability to change
- Food safety
- Decision-making
- Friendly and outgoing
- Cash handling
- Opening and closing duties
Certification
- Safe Food Handling Certificate - National Restaurant Association.
- First Aid/CPR/AED Certification - American Red Cross.
- NSW Driver's License
- HACCP for Retail Food Establishments Certification – International HACCP Alliance.
Languages
English
Full Professional
Hindi
Full Professional
Nepali
Native or Bilingual
Timeline
Cafe Barista
Coffee Emporium
06.2023 - Current
Fast Food Manager
MacDonald's Restaurant
04.2022 - Current
Advanced Diploma - Information Technology
Skyline International College
Diploma - Information Technology
Skyline International College
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