Dinh Khoa Pham
Canley Heights ,NSW
Summary
Experience customer service and kitchen hand adept at completing projects with confidence and skill. History of performing well under pressure and accomplishing successive assignments with high accuracy. Experienced in fast-paced environments and adapts well to changing situations. Skilled Butcher offering proven history of superior customer service and excellent product knowledge. Well-versed in inspecting product and educating customers to foster quality assurance and customer satisfaction.
Bringing 3 years of dedication to precision, reliability and accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Butcher Shop Assistant
Vinh Hung Butchery
Canley Heights, NSW
02.2017 - Current
- Restocked products based on available inventories and customer demands.
- Maintained excellent levels of food safety by frequently checking product dates and temperatures.
- Completed inventory counts, reordered stock and removed expired items from supply.
- Operated saws and slicers to cut meat, using safety protocols and procedures to avoid accidents.
- Cut meats to customer specifications and answered questions about specialty products.
- Priced orders daily by correctly wrapping, weighing and labelling cuts.
- Prepare customized meat orders, cut requests and wholesale services daily.
- Cut, measured and cleaned meat products using equipment.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Listened to customer needs and desires to identify and recommend optimal products.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Ability to use knives and cutting tools
Customer Service Associate
Harry's House Coffe
Canley Heights, NSW
01.2018 - 07.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Executes excellent sales floor merchandising and selling.
- Resolved concerns with products or services to help with retention and drive sales.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Education
High School Diploma -
Canley Vale High School
Canley Vale, NSW09.2021
Skills
- Serving and Bussing
- Food and Beverage Service
- Daily Food Preparation
- Customer Relations
- Meat Preparation
- Time Management
- Kitchen Safety Standards
- Teamwork and Collaboration
- Coffee and Tea Service
- Ingredient and Food Preparation
- Cash Drawer Operations
- Employee Training and Supervision
- Managing Orders and Deliveries
- Food Production Processes
- Cash Control
- Calculating Bills
- Updating Seasonal Menu
- Customer Inquiries
- Smoothie and Juice Preparation
- Waste Management
- POS Terminal Operations
- Willingness to Learn
- Genuine Passion
- Ability skillfully to use knives and cutting tools
- Knowledge of animal antonomy
Languages
Vietnamese
Native or Bilingual
English
Full Professional
Timeline
Customer Service Associate
Harry's House Coffe
01.2018 - 07.2021
Butcher Shop Assistant
Vinh Hung Butchery
02.2017 - Current
High School Diploma -
Canley Vale High School
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