Dino Lorenzo Francia
Varsity Lakes,QLD
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Bar Manager
Rosellas Bar
08.2019 - 08.2023
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Restocked beer and liquor regularly and after special events.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
- Monitored patron alcohol consumption to encourage safety.
- Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Poured wine, beer and cocktails for patrons.
- Monitored cash intake to reduce discrepancies.
Venue Manager
Aloha Bar and Dining
03.2017 - 08.2019
- Delegated work to staff, setting priorities and goals.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Resolved problems or concerns to satisfaction of involved parties.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Trained new employees to perform duties.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Education
Bachelor of Science -
La Consolacion College Manila
High School Diploma -
Siena College Taytay Rizal
03.2007
Skills
- Responsible Alcohol Service
- Team Leadership
- Verbal and Written Communication
- Staff Training
- Cost Control
- Inventory Management
- Revenue Forecasting
- Shift Scheduling
Languages
English
Full Professional
Tagalog
Native/ Bilingual
Accomplishments
- World Class Bartender Australia Top 100 2022
Timeline
Bar Manager
Rosellas Bar
08.2019 - 08.2023
Venue Manager
Aloha Bar and Dining
03.2017 - 08.2019
Bachelor of Science -
La Consolacion College Manila
High School Diploma -
Siena College Taytay Rizal
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