Dinu Ekanaike
Willetton,WA
Summary
I am a dedicated and energetic professional with over 10 years of experience providing exceptional customer service across a wide range of industries. My extensive background has allowed me to develop strong problem-solving abilities, excellent communication skills, and a keen focus on building lasting relationships with clients. I take pride in my work ethic; consistently exceeding customer expectations, maintaining a positive attitude even in high-pressure situations, and contributing to team success. With a passion for delivering high-quality service, I am always seeking opportunities to improve processes and drive customer satisfaction in a collaborative team environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
FOH Team Member
Swings & Roundabouts
09.2024 - Current
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained excellent attendance and punctuality, demonstrating commitment to the success of the team and establishment.
- Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
- Adapted well to changes in daily operations due to various factors such as unexpected rushes or staffing shortages.
Personal Trainer
Revo Fitness
04.2022 - 09.2024
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Handle all liaisons with clients such as booking sessions in, preparation of all relevant documentation, process and stay on top of payments.
- Increased client retention through consistent communication, motivation, and support.
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
Admin Assistant
Lit Therapy
07.2021 - 07.2022
- Greeted everyone coming into the centre in a warm and kind manner to ensure comfort
- Answered phone systems, delivering messages to staff and greeting visitors.
- Optimized calendar management for psychologists by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Member Experience Lead
Revo Fitness
04.2021 - 04.2022
- This role had a heavy focus on member engagement and interaction, working on the front desk at the gym.
- Enhanced member satisfaction by promptly addressing concerns and providing personalized solutions.
- Contributed to the development of new initiatives aimed at enhancing the overall member experience offering.
- Handled member queries and concerns.
Retail Sales Assistant
Cotton On
06.2019 - 11.2021
- Main responsibility was customer engagement.
- Greeted customers and helped with product questions, selections, and purchases.
- Gained hands on experience in working with POS systems, cash handling, organising & prioritising stock and working writhing the team to hit targets and KPI's.
- Maintained clean, organized store environment for an inviting shopping experience for customers.
Education
Certificate 4 in Fitness - 2022
Certificate 3 in Retail Hospitality - 2020
Certificate 3 in Business - 2017
Skills
- Exceptional communication & interpersonal skills
- Team collaboration
- High level of organisation & time management
- Elevated levels of customer service
- Leadership qualities
- Strong work ethic
- Calm under pressure; can manage difficult situations effectively
Certification
- First Aid & CPR
- Responsible Service of Alcohol
- Licence C Class
Languages
Sinhala
Native or Bilingual
Timeline
FOH Team Member
Swings & Roundabouts
09.2024 - Current
Personal Trainer
Revo Fitness
04.2022 - 09.2024
Admin Assistant
Lit Therapy
07.2021 - 07.2022
Member Experience Lead
Revo Fitness
04.2021 - 04.2022
Retail Sales Assistant
Cotton On
06.2019 - 11.2021
Certificate 3 in Retail Hospitality - 2020
Certificate 3 in Business - 2017
Certificate 4 in Fitness - 2022
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