DION MICHAEL LECKIE
Coffs Harbour,NSW
Summary
Compassionate Personal Carer known for high productivity and efficiency in task completion. Specialize in patient mobility assistance, personal hygiene care, and nutritional support. Excel at empathy, active listening, and communication, ensuring comfort and trust with clients. Compassionate Personal Carer with background in providing high-quality care to individuals of all ages and health conditions. Strong skills include maintaining patient dignity, cultivating therapeutic relationships, and managing personal needs. Notable impact made by improving clients' quality of life through personalized care plans while fostering independence.
Overview
26
26
years of professional experience
Work History
Personal Carer
Community Care Options
Coffs Harbour
09.2016 - 07.2025
- Assisted clients with daily living activities and personal hygiene routines.
- Provided companionship and emotional support to enhance client well-being.
- Administered medication according to prescribed schedules and guidelines.
- Maintained accurate client records and documented care services provided.
- Communicated effectively with healthcare professionals regarding client needs.
- Trained new staff on best practices for client care and safety protocols.
- Assisted individuals with daily activities such as showering, dressing, grooming, and toileting.
- Supported clients in developing independent living skills such as budgeting and meal preparation.
Customer Service Officer
Wilair Building Supplies
Coffs Harbour
01.2012 - 01.2015
- Assisted customers with product inquiries and order placements.
- Resolved customer complaints and provided effective solutions.
- Provided customer service in a courteous and professional manner.
- Answered customer inquiries via telephone, email and face-to-face contact.
- Established trustful relationships with customers through effective communication skills.
- Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets.
- Educated customers on products and services offered by the company.
- Communicated information to customers about product quality, value and style.
Customer Service Manager
Mitre 10
Macksville, NSW
01.2000 - 01.2010
- Managed daily customer service operations and staff schedules.
- Resolved customer inquiries and complaints promptly and professionally.
- Trained new employees on customer service protocols and best practices.
- Implemented store policies to ensure consistent customer experience standards.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Education
Certificate 3 - Home And Community Care
ETC
Coffs Harbour, NSW08-2010
Skills
- Personal care
- Medication administration
- Client record management
- Training staff
- Independent living support
- Relationship building
Timeline
Personal Carer
Community Care Options
09.2016 - 07.2025
Customer Service Officer
Wilair Building Supplies
01.2012 - 01.2015
Customer Service Manager
Mitre 10
01.2000 - 01.2010
Certificate 3 - Home And Community Care
ETC
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