Dionne Newbould
Townsville,QLD
Summary
My name is Dionne Leanne Newbould. I am 20 years old. I enjoy spending my time doing arts and crafts like scrap booking, embroidering, drawing and spending time with my friends around town. I am a highly motivated and enthusiastic team member who delivers high customer service experiences. I am reliable, honest and always willing to learn new skills with any opportunity that comes available. I am hard working and like to achieve all tasks and goals. I work well in team environments and have a strong work ethic. I am looking forward to working with your business in which it will further improve my workplace skills and personal skills.
Overview
8
8
years of professional experience
Work History
Kitchen Hand
Nicks Fish and Chips
02.2017 - 09.2017
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling and marinating meats.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Presented food following chef requirements.
- Followed recipes and chef instructions to prepare food correctly.
- Answer over the phone food orders and in-store orders
- Demonstrated respect, friendliness and willingness to help wherever needed.
Cashier
Coles Supermarket
02.2018 - 10.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Stocked, tagged and displayed merchandise as required.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Restaurant Waiter
They Odyssey on the Strand
05.2021 - 10.2021
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions and recommended items.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Maintained professional demeanour under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
Fast Food Worker
Subway
01.2023 - Current
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
- Processed orders on POS system and accepted cash and charge payments.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Trained newly hired employees on routine tasks and customer service.
- Assisted in taking over the phone platter orders
- Improved team efficiency with effective communication and coordination during peak hours.
Education
Statement of Attainment - First Aid
Pimlico State High School
Townsville, QLD11-2022
Certificate III - Health Servies Assistance
Connect N Grow
Townsville, QLD11-2022
Graduate Certificate - High School
Pimlico State High School
Townsville, QLD11-2022
Certificate II - Certificate 2 in Health Support Services
Connect N Grow
Townsville, QLD03-2022
Certificate II - Work And Vocational Pathways
Pimlico State High School
Townsville, QLD12-2020
Certificate of Completion - Entrepreneurship
Australian School of Entrepreneurship
Townsville, QLD09-2020
Skills
- Customer service
- Positive attitude and enthusiasm
- Cleaning and sanitation
- Fast and efficient service worker
- Money handling
- Safe food handling
- Organized multi-tasker
- Stress tolerance and resilience
- Organization and planning
- Patience and empathy
- Point of sale (POS) system operation
- Skilled upseller
- Conflict resolution
- Telephone management
- Team collaboration
- Active listening
- Cooperative attitude
- Relationship building
- Team leadership
- Employee training
Timeline
Fast Food Worker
Subway
01.2023 - Current
Restaurant Waiter
They Odyssey on the Strand
05.2021 - 10.2021
Cashier
Coles Supermarket
02.2018 - 10.2020
Kitchen Hand
Nicks Fish and Chips
02.2017 - 09.2017
Statement of Attainment - First Aid
Pimlico State High School
Certificate III - Health Servies Assistance
Connect N Grow
Graduate Certificate - High School
Pimlico State High School
Certificate II - Certificate 2 in Health Support Services
Connect N Grow
Certificate II - Work And Vocational Pathways
Pimlico State High School
Certificate of Completion - Entrepreneurship
Australian School of Entrepreneurship
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