Dipti Shah
Melbourne,VIC
Summary
Dynamic customer service professional with a proven track record at Coles, excelling in complaint resolution and inventory management. Adept at fostering team collaboration and enhancing customer satisfaction through effective communication. Recognized for attention to detail and efficient cash handling, consistently ensuring smooth operations and a positive shopping experience.
Overview
7
7
years of professional experience
Work History
Team Member
Xpress Gourmet Pizza
Dromana, Victoria
03.2019 - Current
- Provided exceptional customer service in a fast-paced environment, handling inquiries, taking orders (in-person and over the phone), and resolving customer concerns efficiently.
- Processed cash and EFTPOS transactions accurately, ensuring correct order fulfilment and cash reconciliation.
- Collaborated effectively with kitchen staff to ensure timely order preparation and delivery, contributing to smooth operations.
- Maintained a clean and organised front-of-house area, including tables, counters, and service stations, adhering to hygiene standards.
Customer Service Representative
Coles
Clyde
08.2023 - 12.2024
- Resolved customer inquiries and order issues through effective communication and problem-solving.
- Educated customers on promotions, products, and store policies to enhance service experience.
- Facilitated team collaboration to improve service delivery and address complaints effectively.
- Managed returns and exchanges according to company procedures to increase customer satisfaction.
- Operated cash registers, ensuring accurate and efficient transaction processing.
- Monitored inventory levels and assisted with stock replenishment for product availability.
- Ensured store cleanliness and organization by performing routine cleaning and restocking tasks.
Education
Master of Professional Accounting -
Melbourne Institute of Technology
Melbourne01-2019
Skills
- Customer service and support
- Order processing and cash handling
- Inventory management
- Team collaboration
- Complaint resolution
- Attention to detail
- Time management
Availability
Reliable, flexible and available to work full-time
References
Available upon request.
Timeline
Customer Service Representative
Coles
08.2023 - 12.2024
Team Member
Xpress Gourmet Pizza
03.2019 - Current
Master of Professional Accounting -
Melbourne Institute of Technology