Disha Hirani
Dayton,Australia
Summary
Professional retail worker with solid experience in customer service and sales. Strong focus on teamwork, flexibility, and achieving results. Skilled in inventory management, point-of-sale systems, and providing exceptional customer experiences. Reliable team member who adapts to changing needs and consistently meets goals.
Experienced with customer service, inventory management, and sales support. Utilizes effective communication and problem-solving to enhance customer satisfaction and operational efficiency. Knowledge of retail procedures and teamwork ensures smooth store operations and positive shopping experience. As a full-time university student, I successfully balanced academic commitments with up to 24 hours of part-time employment per week, demonstrating strong time management, organization, and the ability to perform effectively in a fast-paced retail environment.
Overview
3
3
years of professional experience
Work History
Retail Team Member
Freechoice Tobacconist
Elizabeth Quay, WA
08.2024 - Current
- Operated cash register, processed transactions accurately, and maintained cash drawer integrity.
- Maintained cleanliness of store environment to uphold company standards and safety regulations.
- Stocked shelves and organized merchandise to ensure optimal product availability and visibility.
- Educated customers on product features, benefits, and promotions to drive sales growth.
- Collaborated with team members to achieve daily operational goals and improve workflow efficiency.
- Managed inventory levels by monitoring stock rotation and reporting discrepancies promptly.
- Managed store opening/closing procedures according to company guidelines, ensuring punctuality and security measures were upheld.
- Ensured high level of customer satisfaction with efficient problem solving when handling returns or exchanges.
- Streamlined checkout process by efficiently handling cash register operations, minimizing wait times for customers.
- Enhanced team productivity by assisting in training new hires on store policies, procedures, and best practices.
- Used POS system to process sales, returns and online orders.
Assistant Storekeeper
Right Choice Supermarket
Banjul, The Gambia
06.2023 - 08.2023
- Received product shipments and organized them in the stockroom storage area.
- Received, merchandised, and arranged all shop items for visual display.
- Kept sales receipts and maintained accounting records.
- Monitored store inventory levels and ordered new goods to prevent shortages.
- Maintained a clean and orderly work environment.
- Assisted customers with locating hard-to-find items.
- Provided customer service to clients visiting the storeroom.
- Resolved customer complaints quickly and efficiently.
Education
Bachelor of Science (Laboratory Medicine) - Medical Laboratory Science
Curtin University
Bentley, WA, Australia12-2028
Skills
- Team Work
- Data Entry
- Record keeping
- Store maintenance
- Cash handling accuracy
- Reliability and punctuality
- Customer service and assistance
- POS systems
- Customer engagement
- Product restocking
- Store opening and closing
- Team cooperation
Timeline
Retail Team Member
Freechoice Tobacconist
08.2024 - Current
Assistant Storekeeper
Right Choice Supermarket
06.2023 - 08.2023
Bachelor of Science (Laboratory Medicine) - Medical Laboratory Science
Curtin University
Availability
Flexible to work up to 24 hours per week while undertaking full-time university studies. Available on weekdays depending on my classes, weekends, night-shift and public holidays as required, with the ability to adjust hours around academic commitments.