Heli Kansara
Springvale South,Australia
Summary
Dedicated and results-driven professional with more than 2 years of experience and proven ability to exceed targets and drive success in fast-paced environments. Currently, pursuing Master of Business Administration from Kaplan Business School Australia.
Overview
4
4
years of professional experience
Work History
Retail team member
Ampol Foodary
11.2022 - 09.2024
- Managed store procedures according to company guidelines, ensuring punctuality and security measures were upheld
- Ensured high level of customer satisfaction when handling returns or exchanges
- Maintained a high level of cleanliness, contributing to create a welcoming environment for both customers and staff
- Maintained a visually appealing and organized sales floor, ensuring products were well-stocked and displayed attractively
- Engaged and served customers regarding their requirements, and shared my expertise of goods and services to help them make product selections
- Packed Uber orders according to the time and order requirement while serving other customers on console
- Handled cash transactions, including operating the cash register and processing payments accurately
- Created strong relationships with other team members in order to encourage positive workplace
- South Melbourne
Boost juice team member
Ampol Foodary Boost Juice
11.2022 - 09.2024
- The opening and closing of Boost store on the premises
- Stock-taking the available products, helping the manager to order the stock
- Single-handedly managed the Boost store, served multiple customers, boost Uber orders, made smoothies, and required appetizers for the customers while following cleaning standards
- Resolved customer inquiries, in a professional and timely manner
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
Customer Service Consultant
Jio India
01.2021 - 06.2022
- Gained in-depth understanding of company systems and policies to give customers expert support.
- Developed customized solution and relationships with customers by consistently exceeding expectations in handling requests or concerns.
- Multitasked effectively to reach targets.
- Provided personalized assistance for customers, ensuring their needs were met effectively.
- Built a strong connection with a variety of new and existing customers.
- Handled challenging circumstances delicately and achieved positive outcomes for all parties involved.
- Handled high call volumes while maintaining a professional demeanour.
Education
Master of Business Administration -
Kaplan Business School
Melbourne, VIC02.2025
PGD Industrial Relations And Personnel Managemet -
MS University
Vadodara, Gujarat02.2022
Bachelor of Arts - Economics
MS University
Vadodara, Gujarat03.2020
Skills
- Communication skills
- Team work
- Point of sale system (POS)
- Customer Service
- Team Leadership
- Decision making
- Attention to details
- Collaborative problem solving
- Basic computer skills
References
Available on request.
Timeline
Retail team member
Ampol Foodary
11.2022 - 09.2024
Boost juice team member
Ampol Foodary Boost Juice
11.2022 - 09.2024
Customer Service Consultant
Jio India
01.2021 - 06.2022
Master of Business Administration -
Kaplan Business School
PGD Industrial Relations And Personnel Managemet -
MS University
Bachelor of Arts - Economics
MS University
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