Divinder Kumar
Clayton South,VIC
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Viva Energy
Victoria
06.2009 - Current
- Managed a high volume of customers daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers and provide exceptional customer service
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as organising the store while on my own, stock rotating, Doing day books , security testing, weekly checklist taking notes on what needs to be order and do the reporting edit and Assisting manager. Help maintaining the store standards
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Diploma - Bussiness Management
Cambridge College
Melbourne, VIC08.2012
Diploma - Automotive Engineering
Cambridge College
Melbourne, VIC06.2011
Bachelor Of Arts - Arts
Punjab University
India03.2007
Skills
Assisting Manager to do stock orders such as logistics, local order
Multitasking
Helping Maintain store standards
Doing weekly checklist and security monitoring test
Exceptional customer service
Ability to handle pressure when working alone
Cloud applications
LiveChat
Database Management
Service recommendations
Timeline
Customer Service Representative
Viva Energy
06.2009 - Current
Diploma - Bussiness Management
Cambridge College
Diploma - Automotive Engineering
Cambridge College
Bachelor Of Arts - Arts
Punjab University