Lisa Lovatt
Menai,NSW
Summary
Summary
Background in recruitment and contract work for various companies, including freight logistics and supply and installation of commercial supplies. Experienced in checking emails, taking calls, scheduling assessments, and quoting for installations. Proficient in sending customer service updates, updating customer profiles, working with templates, and following up on processes and procedures in a polite and respectful manner.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Arc insurance
Taren Point
02.2023 - 11.2023
Sales Office Work
Elcon Cables
Moorebank
08.2022 - 08.2022
- Answered calls
- Attended to emails
- Demonstrated the ability to respond to quotes and pricing
- Dispatched stock
- Checked stock availability
- Demonstrated respect, friendliness and willingness to help wherever needed
Casual Recruitment Candidate
Parents Next
Bankstown, NSW
02.2018 - 04.2019
- Contribute to team effectiveness
- Insured visitors signed in and out PPE
- Answered and redirected calls
- Assisted with general office duties
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
- Confirmed appointments, communicated with clients and updated client records
- Resolved customer problems and complaints
Full Time Stay at Home Parenting Student
A
Padstow, NSW
09.2016 - 01.2019
- Investigate micro business opportunities
- Organise personal and work priorities and development
Freight Team Associate
Recruitment Firm
Sydney, NSW
05.2008 - 01.2013
- Answered central telephone system and directed calls accordingly
- Resolved customer problems and complaints
- Record keeping within internal data systems
- Tracking and monitoring
- Assisted with invoicing and accounting data entry
- Advised clients on transportation and payment methods
Education
Business Administration
Alffie
Online 05-2025
Business Administration
Bankstown Community College
Bankstown 02-2019
Quantum Training NLP
Sydney, NSW01.2019
High School Diploma -
Tafe Nsw
Kogarah, NSWNo Degree Skills, Careers, Opportunities -
Vocational Institute
Bankstown, NSWSkills
- Communication with technicians and couriers
- Customer Service: Friendly and approachable, with experience in assisting customers and resolving their inquiries
- Telecommunications: Comfortable using phone systems to answer calls and direct inquiries effectively
- Order Processing: Familiar with handling quotes and orders, ensuring they are processed accurately
- Installation Coordination: Basic experience in coordinating installation services and communicating with technicians
- Supply Administration: Understanding of supply chain processes, including tracking inventory and assisting with supplier communications
- Communication Skills: understanding the logistics of suppliers and contractors directors and communicating sufficiently with clients and customers complying with discretionary processes
- Team Collaboration: Works well with others and maintains a positive attitude in team settings
- Adaptability: Eager to learn and complete training for various tasks, including warehouse operations
Timeline
Customer Service Representative
Arc insurance
02.2023 - 11.2023
Sales Office Work
Elcon Cables
08.2022 - 08.2022
Casual Recruitment Candidate
Parents Next
02.2018 - 04.2019
Full Time Stay at Home Parenting Student
A
09.2016 - 01.2019
Freight Team Associate
Recruitment Firm
05.2008 - 01.2013
Business Administration
Alffie
Business Administration
Bankstown Community College
Quantum Training NLP
High School Diploma -
Tafe Nsw
No Degree Skills, Careers, Opportunities -
Vocational Institute