Enhanced customer satisfaction by addressing and resolving service-related issues promptly.
Ensuring timely delivery of services and prompt resolution of any issues that arose.
Served as a key point of contact for Advisers, providing expert guidance on products and services while maintaining excellent communication throughout all stages of the process.
Successfully collaborated with cross-functional teams to provide exceptional support to adviser and clients
Claims Specialist
Suncorp
12.2021 - 05.2022
Lodging claims for Motor Vehicle Accident
Collecting Excess Payment
Booking repairs for damaged vehicles
Customer Care Specialist
Commonwealth Bank
06.2021 - 11.2021
Responded to High call volumes
Handling debit car disputes
Level 1 Process Associate
AGS Health Private Limited
06.2016 - 02.2018
Processing claims and payment
Working on rejected claims to process further
Attaching additional information to process rejected claims
State of North Carolina Human Resources Consultant at State Of North CarolinaState of North Carolina Human Resources Consultant at State Of North Carolina