DIYA BANERJEE
Sydney
Summary
Motivated recent graduate with a strong foundation in product design, change management, strategy development, creative thinking, and problem-solving. Collaborative team player with a results-driven mindset, eager to contribute innovative solutions and deliver customer value. Excellent communication skills, attention to detail, and a proactive approach to achieving goals. Passionate about continuous learning and growth in dynamic environments, with the ability to effectively work with teams to drive success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Restaurant Team Member
Nando's
08.2023 - Current
- Delivered exceptional customer service, resulting in an increase in repeat customers
- Prepared and served food items with high attention to hygiene, contributing to an enhanced restaurant rating
- Collaborated effectively with team members during peak hours, improving overall efficiency and reducing wait times
- Trained new staff members on food safety practices and customer service standards, ensuring compliance with health regulations
Premium Suite Attendant
VenuesLive
05.2023 - 12.2023
- Enhanced guest satisfaction by through exceptional service in premium suites, resulting in increased repeat bookings
- Collaborated with catering teams to curate bespoke menu options for premium suite clients, leading to an increase in positive dining feedback
- Trained and mentored a team of twenty attendants, fostering a culture of excellence that contributed to improvements in service ratings
- Developed and executed VIP event logistics plans for major events, like, WOMEN's FIFA, ensuring seamless delivery and enhancing client relations
- Assisted with the management of group bookings
Grocery Team Member
Woolworths
03.2023 - 07.2023
- Demonstrated exceptional customer service by assisting customers daily in finding products and resolving inquiries
- Maintained cleanliness and organization of the store resulting in improved customer satisfaction
- Collaborated with team members to achieve daily sales targets
- Utilized product knowledge to recommend new items to customers, thereby leading to an increase in sales revenue
- Trained new team members on standard operating procedures, contributing to improved team efficiency
- Suggested improvements to inventory management system, leading to a decrease in out-of-stock items
Programmer Analyst
Cognizant Technologies Solutions
02.2022 - 02.2023
- Developed and implemented innovative software solutions, enhancing system efficiency and contributing to project success of JLP Testing at Cognizant Technology Solutions
- Collaborated with cross-functional teams to analyze user requirements, leading to the design of new features that improved user experience
- Conducted rigorous testing and debugging of applications, achieving a reduction in bug reports and significantly improving the quality of releases
- Led development workshops for junior programmers, successfully upskilling team members and fostering a culture of continuous improvement
- Performed data analysis and reporting using SQL
Education
Master of Management - Management
Macquarie University
03.2025
Bachelor of Technology - Electronics and Communication
Techno Main Salt Lake
06.2022
Skills
- Relationship Building
- Problem Solving
- Inventory Control and Management
- Product Design and Development
- Strategy and Negotiations
- Customer Service and Engagement
- Operational Efficiency
- CommTeam Collaboration
- Data Analysis and Reporting
- Digital Marketing and E-Commerce
- Communication Skills
Accomplishments
Completed Masters.
Promoted to a Buddy Trainer at work.
Secured the First Position in group projects under two units, namely, Entrepreneurship in Business and Advanced Professional Practice.
Achieved 88 in PTE, that is, IELTS equivalent band 9.
Certification
- The Manager's Toolkit - University of London
- Brand Management - University of London
- Digital Marketing and E-Commerce - Google
Languages
Bengali
Hindi
English
Social Services
- Care Manager, Angelino, 2017 - 2022
- Social Work Volunteer, Hitaishini, 2017 - 2022
Timeline
Restaurant Team Member
Nando's
08.2023 - Current
Premium Suite Attendant
VenuesLive
05.2023 - 12.2023
Grocery Team Member
Woolworths
03.2023 - 07.2023
Programmer Analyst
Cognizant Technologies Solutions
02.2022 - 02.2023
Bachelor of Technology - Electronics and Communication
Techno Main Salt Lake
Master of Management - Management
Macquarie University
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