Satnam Singh
Kelmscott,WA
Summary
Experienced Customer Service Representative with a successful track record in various customer service roles, such as Uber driving and room attendants. Committed to establishing enduring customer relationships, cultivating brand loyalty, and improving customer engagement. Proficient in efficiently handling and resolving customer concerns, leveraging extensive field experience. Acknowledged for a demonstrated dedication to teamwork and consistently delivering favorable results. Renowned for dependability and flexibility, possessing exceptional communication and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
BP
07.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Delivery Driver
Uber Eats
07.2018 - Current
- Completed on-time deliveries by choosing best and most efficient routes
- Operated vehicle safely in highly congested areas with no traffic violations
- Completed rush deliveries on tight timetables to satisfy customer needs
- Delivered packages to customer doorsteps and business offices.
Room Attendant
Macq01 Hotel
11.2021 - 07.2022
- Engaged with guests on room requirements and amenities to promote overall satisfaction
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas
- Vacuumed, dusted, and maintained common areas, hallways and waiting areas at elevators.
Delivery Driver
Uber Eats
07.2018 - 06.2021
- Completed on-time deliveries by choosing best and most efficient routes
- Operated vehicle safely in highly congested areas with no traffic violations
- Completed rush deliveries on tight timetables to satisfy customer needs
- Delivered packages to customer doorsteps and business offices.
Console Operator
7-eleven
10.2015 - 07.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Helped customers complete purchases, locate items and join reward programs
- Restocked and organized merchandise in front lanes
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Room Attendant
Veriu Central Hotel
10.2015 - 11.2017
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas
- Responded to guest requests for assistance, toiletries and personal care items
- Mentored newly hired room attendants on company policies, cleaning procedures and customer service techniques.
Education
Bachelor of Networking: Information Technology -
Melbourne Institute of Technology
Sydney, NSW07.2020
Advance Diploma of Information Technology: Information Technology -
Wells International College
Sydney, NSW09.2018
Diploma of System Analysis and Design: Information Technology -
Wells International College
Sydney, NSW09.2017
Certificate IV in Information Technology: Information Technology -
Wells International College
Sydney, NSW09.2016
Skills
- Teamwork
- Critical thinking
- Problem solving
- Leadership
- Work ethics
- Creativity
- Conflict management
- Decision Making
- Communication
- Persuasion
- Time Management
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Computer Proficiency
- Money handling abilities
- Complaint Handling
Certification
- Community Service Volunteer Certificate, SRDM Australia
- Licensed - Car Full License
- Covid-19- Fully Vaccinated including Booster.
- PTD certificate
Additional Information
University degree or equivalent competence gained through experience., Smartphone usage (Android & Apple) for basic end user support, W10-11 Client active directory, server 2016 2012, Microsoft Office 2013/2016, Outlook 2016/Office 365 DNS, DHCP, End user Hardware support knowledge., Basic networking knowledge and troubleshooting., ITIL and Microsoft Certificates added advantage., A strong understanding of switching and routing principles, methods, and technologies., High level of understanding maintaining and deploying Windows Server operating systems, Current & valid C Class Manual Driver's Licence
Personal Information
Visa Status: 485 Graduate Work Visa- Full time work rights
Timeline
Customer Service Representative
BP
07.2023 - Current
Room Attendant
Macq01 Hotel
11.2021 - 07.2022
Delivery Driver
Uber Eats
07.2018 - Current
Delivery Driver
Uber Eats
07.2018 - 06.2021
Console Operator
7-eleven
10.2015 - 07.2019
Room Attendant
Veriu Central Hotel
10.2015 - 11.2017
Advance Diploma of Information Technology: Information Technology -
Wells International College
Diploma of System Analysis and Design: Information Technology -
Wells International College
Certificate IV in Information Technology: Information Technology -
Wells International College
- Community Service Volunteer Certificate, SRDM Australia
- Licensed - Car Full License
- Covid-19- Fully Vaccinated including Booster.
- PTD certificate
Bachelor of Networking: Information Technology -
Melbourne Institute of Technology
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