Doan Ngoc Diep Nguyen

• Greeted customers and helped with product questions, selections, and purchases.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Helped customers complete purchases, locate items, and join reward programs.
• Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
• Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
• Collaborated with team members to meet and exceed monthly sales targets consistently.

• Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
• Assisted housekeeping management with inventory control, reducing wastage and ensuring adequate supplies for daily tasks.
• Checked appliances in guest rooms to determine good working order.
• Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
• Supported fellow housekeeping staff with training on new processes, resulting in increased productivity levels across the department.
• Demonstrated flexibility in adapting to different room types and layouts, ensuring consistent quality across the board.
• Contributed to team efforts in meeting occupancy goals through efficient room preparation and availability.

• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
• Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
• Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
• Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.

• Maintained clean and organized dining areas for optimal guest experience.
• Cultivated warm relationships with regular customers.
• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Answered customers' questions, recommended items, and recorded order information.
• Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
• Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.

• Decorating and Setting Up: Designing and arranging flowers or balloon to enhance the visual appeal of the event. This may include

•Time management: Make a plan and set up team decorations on time centerpieces, garlands, bouquets, and large-scale installations.

•Prepare materials, lights, balloons, and pictures, ..

before the party in 5-6 hours, handling unexpected changes or challenges

•Team Collaboration: Working well with a team of decorators, event planners, and vendors to execute the design successfully.