Summary
Overview
Work History
Education
Skills
Timeline
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Doireann Burke

Rockhampton,QLD

Summary

Dedicated and experienced Irish Social Worker committed to providing high quality care for individuals and families within various settings.

I excel in high-pressure environments, ensuring a quality service above all.

I am seeking a position that allows for the application of my professional expertise whilst making a positive impact on the lives of people who may require support.


Whilst I am on a career break from Medical Social work in Ireland - I intend to obtain a position in a closely related field.



Overview

4
4
years of professional experience

Work History

Hospitality Worker

CocoBrew
10.2024 - Current
  • Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
  • Implemented effective time management strategies during high-volume periods which resulted in reduced wait times and increased guest satisfaction.
  • Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
  • Provided quality service to customers in a kind and friendly manner.

Medical Social Worker

Beaumont Hospital
10.2020 - 06.2024
  • Completed psychosocial evaluations and needs assessments.
  • Connected patients with community resources, ensuring access to essential services such as housing, healthcare, and financial assistance.
  • Offered crisis intervention services to address urgent concerns related to mental health, substance abuse, or domestic violence issues.
  • Developed cultural competence through ongoing professional development opportunities, providing culturally sensitive services to diverse patient populations.
  • I worked specifically in the Intensive Care Unit of a Brain Injury Unit in Ireland's Neurosurigical Hospital - I worked as part of an MDT and with a variety of specialist doctors.

Education

Bachelor of Social Studies - Professional Degree in Social Work

Trinity College Dublin
Dublin, Ireland
05-2019

Skills

  • I have excellent communication skills within the context of customer service I have worked in a high pressure and fast paced environment whilst maintaining a high quality service and efficiency within the workplace
  • With the ability to multitask I am able to look after customers requests while focusing on multiple other tasks required
  • Conflict resolution - given my experience as Medical Social Worker - I have the ability to listen to disgruntled customers and resolve any grievances in a professional manner
  • I understand Medical Jargon and pathways to care as a result of my clinical experience in a neurosurgical hospital

Timeline

Hospitality Worker

CocoBrew
10.2024 - Current

Medical Social Worker

Beaumont Hospital
10.2020 - 06.2024

Bachelor of Social Studies - Professional Degree in Social Work

Trinity College Dublin

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Doireann Burke