Dola Krishna Manu Mandalaneni
Brisbane,QLD
Summary
Dynamic and results-driven IT professional with extensive experience at FUJIFILM IT Services, excelling in technical support and troubleshooting. Proven expertise in Active Directory management and Office 365 administration, coupled with a strong commitment to customer satisfaction. Adept at resolving complex issues and enhancing system performance through innovative solutions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
LEVEL 1/2 SERVICE DESK ENGINEER
FUJIFILM IT Services
Brisbane, QLD
01.2022 - Current
- Provide Level 1 and Level 2 phone and remote support for Fujifilm IT Service.
- Create and maintain documentation.
- Close tickets within Service Level Agreements.
- Worked on Intune deployment, Azure Conditional Access, GPO, Office 365, and printer setup.
- Visit on-site, work with the NOC team, and assist with the deployment of servers and network devices.
- Desktop Support for Windows 10/11.
- I have worked with email filtering systems like Proofpoint and Microsoft spam policies.
- Supported telephony systems like Teams, 8x8, 3CX, and Zoom Phone.
- Active Directory Management.
- Basic understanding of Terminal Services, Citrix Delivery Services, and AVD.
- Maintained computer systems, installed, and upgraded new systems.
- Assisted employees with resolving network problems at remote locations.
Delivery Expert
Domino’s pizza
Brisbane, QLD
03.2020 - Current
- Customer service.
- Food preparation.
- Handling cash.
- Team member
- Delivery driver.
Security Architect
Griffith University Master's
Brisbane, QLD
07.2020 - 10.2020
- jQuery security analysis document.
- JavaScript survey, especially to write functions in JavaScript for resistance against attacks.
- Search space code in HTML with the disabled autocomplete option to resist search history attacks, which are prevalent on high-traffic websites.
- Bootstrap Vulnerability Survey document to decide upon which version of Bootstrap to use. We used Bootstrap 4.5.2, even though it is the latest.
Technical Support Analyst
IT Build Software Solutions
Hyderabad, Telangana
09.2017 - 11.2018
- Troubleshooting Level 1 and Level 2 issues.
- Install, configure, and troubleshoot Windows, servers, and desktop OS.
- Providing technical support over the phone for the equipment with which customers are having issues.
- Resolved customer technical issues through diligent research and troubleshooting.
- Configure, maintain LAN/WAN, and VOIP networking technologies.
Education
Master of Science - Information Technology
Griffith University
170 Kessels Rd, Nathan QLD 411106-2021
Skills
- Technical support
- Troubleshooting hardware
- Active Directory management
- Office 365 administration
- Network troubleshooting
- Service Level Agreements
- ConnectWise Manage for ticketing
- Python
- Using Screen Connect
- Using N-able RMM
- Fortinet firewalls
- MS Teams, Outlook, and other various apps
- Microsoft Azure
- Teams calling, 8x8, 3cx
- Fundamentals of Cybersecurity
Certification
- Microsoft AZ-900
- Microsoft MS-900
- Microsoft SC-900
- Fortinet Certified Associate: Cybersecurity
- Getting Started with SentinelOne
- 8X8
- Proofpoint Email Protection
- Zoom Training
Languages
English
Full Professional
Telugu
Professional
Hindi
Limited
Tamil
Elementary
Accomplishments
- Workplace Heroes - Feb 23
- Workplace Heroes - Sep 23
Soft Skills
- Written and oral communication skills
- Problem solver
- Critical thinking ability, and the ability to work under pressure
- Always focus on customer satisfaction
- Team player
- Fast-paced
- Flexible and friendly
- Professional
- Positive thinker
References
References available upon request.
Timeline
LEVEL 1/2 SERVICE DESK ENGINEER
FUJIFILM IT Services
01.2022 - Current
Security Architect
Griffith University Master's
07.2020 - 10.2020
Delivery Expert
Domino’s pizza
03.2020 - Current
Technical Support Analyst
IT Build Software Solutions
09.2017 - 11.2018
Master of Science - Information Technology
Griffith University
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