Heath Fitzpatrick
Ashwood,Australia
Summary
Dynamic IT professional with extensive experience in Managed Services, delivering exceptional technical support and system administration across many industries. A jack of all trades when it comes to IT, providing excellent on-site and remote support. Proven expertise in Windows administration and incident management, enhancing operational efficiency and user satisfaction. Adept at training teams and conducting internal processes and security audits, driving continuous improvement in technical outcomes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
MSP Level 2, Escalations Service Desk Engineer
Itro
Cremorne, VIC
02.2019 - Current
- Technical, system, and application support for 1,500+ PCs, Macs, and 150+ servers.
- Supporting industries from Hospitality, Accounting and Finance, Law, Manufacturing, Trade, National Sporting Organizations, Charities, etc.
- Windows Administration - Windows 2003, 2008, 2012, 2016, 2019, 2022, Azure Server and AVD.
- Supporting the following products: WatchGuard, Unifi/Ubiquiti, VMWare, SentinelOne, Webroot, HP, Dell, Auvik, Apple, Android, G-Suite, Huntress etc.
- Providing remote and on-site support.
- Training Level 1/2 Staff.
- Supporting Level 3/Project Teams with onboarding, M365 migrations, firewall and security audits, core services audits, and application testing.
IT Support
Johns Lyng Group
Doncaster
12.2017 - 03.2019
- Technical, System and Application support for 600+ local & remote staff
- Windows Administration - Windows 2003, 2008, 2012 Servers - Active Directory - Exchange - Citrix - Office365 - Cylance - Powershell
- Networking - Patching, configuring routers and access points
- Documentation - Documenting processes, training material and work performed
- Analyzing and reporting/auditing on IT Infrastructure
- Training staff on using Applications and Hardware
- Contributing to project planning and implementation
Technical Services Operator
Bambora
Preston
04.2015 - 10.2017
- Smoke + Acceptance Test + Repair Eftpos machines
- Document reciprocating and unique faults
- Report on qualitative and quantitative findings
- Training new staff work processes
- Update work instructions for operators
- Analyse and report on technical business processes
IT Helpdesk Support Officer
Birrell Motors Group
Doncaster
01.2012 - 01.2013
- Technical, System and Application support for 600+ local & remote staff
- Windows Administration - Windows NT, 2003, 2008 Servers - Active Directory - Exchange - VMware - Citrix
- Deployment - Imaging SOE, hardware configuration and maintenance
- Networking - Patching, configuring routers and access points
- Backup - Batch backups and Symantec Backups
- Documentation - Documenting processes, training material and work performed
Education
Certificate II & III - Information Technology
Box Hill Institute of TAFE
Doncaster East12-2011
Secondary Education & VCE -
East Doncaster Secondary College
Doncaster East12-2011
Skills
- Technical support
- Windows administration
- Networking configuration
- Remote troubleshooting
- Application support
- Customer service
- Incident management
- System analysis
- User training
- Security audits
- Team training
- Documentation management
- Firewall management
- Virtualization technologies
- VoIP support
- Hardware support
- Patch management
- Software installation
- Active directory
- Remote support
- Network administration
- System administration
- Mobile device management
- Ticketing systems
- Server maintenance
- Backup and recovery
- VPN configuration
- Process improvement
- Advanced Technical troubleshooting
Certification
- WatchGuard: Security Essentials Certificate. 2023
- Microsoft Certifications: MD-100, MD-101, AZ-700 (All Active)
- ITIL Foundation Certificate in IT Service Management. 2018
- Certificate II & III in Information Technology, Box Hill Institute of TAFE. 2010 / 2011
- Certificate III in Hospitality. 2011
- Responsible Serving of Alcohol (RSA). 2011
- Police Check, Intercheck Australia. 2015
- Background Check, First Advantage. 2016
- Victorian Drivers Licence, VIC Roads. 2011
References
References available upon request.
Timeline
MSP Level 2, Escalations Service Desk Engineer
Itro
02.2019 - Current
IT Support
Johns Lyng Group
12.2017 - 03.2019
Technical Services Operator
Bambora
04.2015 - 10.2017
IT Helpdesk Support Officer
Birrell Motors Group
01.2012 - 01.2013
Certificate II & III - Information Technology
Box Hill Institute of TAFE
Secondary Education & VCE -
East Doncaster Secondary College
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