Domenic Fieldhouse
Brisbane,QLD
Summary
Skilled Assistant Restaurant Manager with experience in managing operations, staff, and customer service. Strong leadership abilities coupled with expertise in team training, operational efficiency, and cost control. Committed to ensuring a high quality of customer satisfaction while maintaining smooth restaurant operations. Known for enhancing overall performance through process improvements and strategic planning.
Overview
8
8
years of professional experience
Work History
Assistant Restaurant Manager
McDonalds, Bribie Interchange
Caboolture, QLD
10.2021 - Current
- Created weekly work roster schedules for all restaurant Crew, implemented systems to track labor costs and customer satisfaction ratings as Customer Experience Manager.
- Supervised food preparation, ordering of supplies, and inventory control as Product Quality Manager.
- Ensured compliance with health and safety regulations including food safety as qualified food safety supervisor and Food Safety Manager.
- Provided leadership and direction to restaurant employees and managers. Took immediate responsibility for issues and found effective solutions for swift resolution.
- Enforced and adhered to high-standards of cleanliness and organization throughout work and serving areas to remain compliant with company policies and regulatory requirements.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
Strawberry Picker
TSL Farms
Beachmere, QLD
07.2020 - 09.2021
- I worked long days and weeks, but I learned the value of hard work and determination.
- Took opportunity to jump out of comfort zone
- Communicated with fellow pickers about best practices when it came to harvesting techniques.
- Checked fruit for signs of disease or insects, reporting details to supervisor.
- Assisted with planting new strawberry plants and maintaining existing ones.
Crew Trainer
McDonalds, Bribie Interchange
Caboolture, QLD
01.2017 - 12.2019
- Conducted onboarding sessions with new hires, providing them with an overview of company policies and procedures.
- Ensured that all safety protocols were followed during training sessions.
- Encouraged open communication between trainees and management throughout the learning process.
- Assisted management in developing strategies to improve customer service standards.
- Built Foundations in leadership and work ethic that would be expanded upon when I would return to the business later.
Education
Some College (No Degree) -
Dhahran British Grammar School
Dhahran, Saudi ArabiaSome College (No Degree) -
St Columban's College
Caboolture, QLDAxiom College
Skills
- Employee Scheduling
- Customer Assistance
- Training and mentoring
- Shift Management
- Staff Training and Development
- Inventory Control
- Restaurant Operations
- Professionalism
- Team Collaboration
- Team building
- Analytical Thinking
- Problem-solving aptitude
- Microsoft office
- Debating and public speaking
- Python programming language
Languages
English
Native/ Bilingual
French
Professional
Arabic
Limited
References
References available upon request.
Timeline
Assistant Restaurant Manager
McDonalds, Bribie Interchange
10.2021 - Current
Strawberry Picker
TSL Farms
07.2020 - 09.2021
Crew Trainer
McDonalds, Bribie Interchange
01.2017 - 12.2019
Some College (No Degree) -
Dhahran British Grammar School
Some College (No Degree) -
St Columban's College
Axiom College
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