Hi, I’m
Domenico Garreffa
customer service
Baulkham Hills,NSW
Summary
Dynamic customer service professional with a proven track record if retail industry, excelling in customer service management and effective problem resolution. Led teams to surpass sales targets and implemented strategies enhancing product visibility. Skilled in supportive listening and prioritization, driving customer satisfaction and engagement. Streamlined inventory processes, reducing discrepancies by 20% for operational excellence.
Overview
19
years of professional experience
1
Certification
Work History
Topline FruitEast Lindfeild Nsw 2070
Retail Worker
03.2017 - Current
Job overview
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained inventory accuracy through regular stock checks and organized displays.
- Assisted in training new team members on operational procedures and best practices.
- Collaborated with management to implement process improvements for enhanced efficiency.
- Analyzed sales trends to inform merchandising strategies and improve product placement.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Martellis MaeketRosehill, NSW
Retail Store Manager
02.2007 - 03.2017
Job overview
- Led team to exceed sales targets through effective training and performance management.
- Streamlined inventory management processes, reducing stock discrepancies and improving accuracy.
- Developed customer service training programs that enhanced employee engagement and satisfaction scores.
- Implemented visual merchandising strategies that increased product visibility and drove foot traffic.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Education
TAFE NSWNSW
from Certificate 2 in IT
01-2004
Skills
- Customer service management
- Supportive listening
- Customer service
- Reliable and timely
- Effective relationship management
- Effective problem resolution
- Prioritization skills
- Customer feedback analysis
- Promotional displays
- Loss prevention techniques
- Customer complaint resolution
- Sales floor organization
- Strong verbal communication
Certification
- Certificate 2 Tafe nsw
- OHS Risk Assesment for supervisors and management
- Firat Attack Fire Fighting
Timeline
Retail Worker
Topline Fruit
03.2017 - Current
Retail Store Manager
Martellis Maeket
02.2007 - 03.2017
TAFE NSW
from Certificate 2 in IT