DOMINIKA NIELSEN
Gold Coast,QLD
Summary
Results-driven professional with over eight years of experience in student recruitment and customer experience within the education and not-for-profit sectors. Managed large-scale enrollment operations across Australia and Southeast Asia, handling high-volume, multi-site pipelines to deliver premium service experiences and achieve strong conversion outcomes. Proficient in CRM systems, consultative sales, program counseling, and inquiry management. Dedicated to helping students and families make informed education decisions while embodying Bond University's personalized and high-quality service approach.
Overview
11
11
years of professional experience
Work History
Enrolments and Customer Experience Officer
Guardian Childcare and Education
04.2021 - 11.2024
- Managed student enrolments across 100+ centres in 5 states, providing high-quality advice and support to prospective families
- Resolved complex enquiries via phone, email, and digital channels, contributing to strong enrolment conversion and occupancy targets
- Delivered premium experiences aligned with brand expectations, enhancing reputation and retention
- Actively monitored CRM data and pipeline trends to recommend process improvements
- Analyzed trends and provided recommendations to management regarding quality of service such as speed of resolution.
Enrolments Consultant
Enrolment Hub
07.2019 - 05.2020
- Oversaw full-cycle enrolment processes for early education centres, ensuring seamless family onboarding
- Offered tailored advice on program offerings, fee structures, and availability based on family needs
- Maintained meticulous CRM records and produced weekly reports on enquiry trends and conversion data
- Liaised with centre directors and marketing teams to optimise campaign effectiveness
Sales and Marketing Manager
Total English Learning Global
01.2016 - 11.2018
- Drove student recruitment for 21 English language centres, leading to significant enrolment growth
- Designed and led outbound campaigns to attract new students, improving conversion pipeline performance
- Performed competitive analyses and adjusted sales and marketing strategies accordingly.
- Expanded sales team and established sales training processes to maintain quality and consistency
Casework Volunteer
Humanitarian Organisation for Migration Economics
04.2016 - 11.2018
- Assisted migrants navigating legal and employment systems, often working in cross-cultural and sensitive environments
- Acted as a mediator and advocate in complex cases, helping individuals understand their rights and pathways
- Assisted with special events and programs.
- Used strong interpersonal communication skills to convey information to others.
Senior Teacher and Academic Contributor
Total English Learning Global
10.2013 - 12.2015
- Led academic programs and mentored new educators
- Contributed to curriculum development, ensuring alignment with accreditation standards
Education
Master of Arts - Sociology
Maria Curie-Sklodowska Sociology University
Lublin08.2008
Ph.D. - Political Science And Diplomacy
Myongji University
Seoul08-2013
Skills
- Enquiry Management & Conversion
- CRM Systems
- Consultative Sales & Objection Handling
- Cross-functional Team Collaboration
- Customer Journey & Retention Strategy
- Program & Admissions Advice
- Stakeholder Relationship Management
- Cultural Awareness & Sensitivity
LANGUAGES
English
Polish
Timeline
Enrolments and Customer Experience Officer
Guardian Childcare and Education
04.2021 - 11.2024
Enrolments Consultant
Enrolment Hub
07.2019 - 05.2020
Casework Volunteer
Humanitarian Organisation for Migration Economics
04.2016 - 11.2018
Sales and Marketing Manager
Total English Learning Global
01.2016 - 11.2018
Senior Teacher and Academic Contributor
Total English Learning Global
10.2013 - 12.2015
Master of Arts - Sociology
Maria Curie-Sklodowska Sociology University
Ph.D. - Political Science And Diplomacy
Myongji University
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