Dominique Poetzscher
Kirwan,Australia
Summary
Diligent security professional with a demonstrated history of maintaining safety and security in various settings. Equipped with previous sales experience, including successful roles as an assistant manager, I offer a unique combination of security proficiency and sales expertise. Now seeking to leverage my skill in other industries, where I can apply my keen attention to detail, strong communication abilities, and commitment to efficiency. With a track record of delivering results and exceeding expectations, I am prepared to contribute effectively to your team's operations and uphold the highest standards of service.
Overview
6
6
years of professional experience
Work History
Security Control Room Operator/Security Patrol Officer
MA Services Group
08.2024 - Current
- Respond to fire, duress, and elevator/freezer entrapment alarms, ensuring immediate action is taken to mitigate risk and ensure safety.
- Monitor peer spaces and assess the well-being of students and staff, promptly addressing concerns to maintain a secure and supportive environment.
- Communicate directly with clients and campus visitors, answering inquiries and providing assistance as needed to ensure a positive experience.
- Monitor and control access to highly secure buildings, ensuring compliance with security protocols and safeguarding sensitive areas by checking and verifying appropriate identification.
- Conduct regular patrols across the campus, identifying and addressing potential security risks to maintain a safe environment for all.
- Serve as a First Aid Officer, responding quickly to medical emergencies and providing assistance until professional help arrives.
- Listen to and address concerns from students and staff, offering support and solutions to various security and safety-related issues.
- Utilize the JCU Safe app to communicate with students and staff, ensuring timely responses to emergencies and general inquiries.
- Demonstrate strong multitasking and prioritization skills while managing a wide range of security and customer service duties in high-pressure situations.
Patrol Officer
Southern Cross Protection
01.2024 - 07.2024
- Company Overview: sxprotection.com.au
- Proficient in security protocols and procedures
- Demonstrated ability in observation and surveillance techniques
- Maintained composure and performed effectively under pressure
- Keen attention to detail in identifying and addressing security risks
- Strong verbal and written communication skills
- Physical fitness and ability to conduct foot patrols for extended periods
- Quick decision-making skills in emergency situations
- Capable of working independently and collaboratively as part of a team
- Customer service-oriented approach during interactions with residents or clients
- Sxprotection.com.au
Sales Assistant
Original Mattress Factory
02.2023 - 12.2023
- Assisted customers with prompt and polite support in-person and via telephone
- Used consultative sales techniques to understand customer needs and recommend relevant products and services
- Fielded customer questions to share information about products, availability, and pricing
- Processed finance payments from Humm, Afterpay, Zip Pay and Lattitude
- Opened and closed store independently and prepared nightly bank drop for manager
- Worked closely with shift manager to solve problems and handle customer concerns
Assistant Manager
Clark Rubber Townsville
07.2020 - 02.2023
- Worked up to assistant management position in a fast-paced sales environment
- Responsible for most management aspects during shifts while on duty
- Supervised other staff, delegated restocking, and general cleaning duties to staff members
- Amended schedules and sent weekly roster information to accounts officer
- Organised customer orders
- Resolved customer complaints
- Managed emails
- Booking pool services
Shift Supervisor
Domino's Pizza
02.2019 - 07.2020
- Supervised other staff during shifts worked
- Ensured staff completed all shift tasks
- Interacted with all customers in a friendly manner
- Ensured all close-down duties were completed, including mopping, cleaning, and disinfection of food preparation surfaces
- Performed money counts with cashiers of drawers and addressed discrepancies
Education
Certificate II -
Security Operations
North Queensland Security Training Academy 09-2023
First Aid Certification -
ABC First Aid
Townsville, QLD08-2023
Certificate III -
Business
Tree Of Knowledge Training06-2017
Certificate of Education -
Queensland
11-2016
Skills
- Time Management
- Conflict resolution techniques
- Workplace Safety
- Adaptability
- First Aid Certified
- Sales expertise
- Task Prioritization
- Professionalism
- CCTV monitoring
- Critical thinking
- Discretion and confidentiality
References
- Jack Elms, Former Store Manager, Dominos Kelso, 0427 110 414, jack@elms.tech
- Linda Hopkins, Former Store Manager, Clark Rubber Townsville and Darwin, 0419 857 024
- Steven Hammond, Manager, OMF Townsville, 0458 587 750, Townsville@omf.net.au
- Jonathon Cutjar, Branch Manager, Southern Cross Protection North QLD Region, 0418 621 290, sxprotection.com.au
Personal Qualities
- Customer focused
- Thrive on challenging new opportunities
- Work well under pressure in a multitask environment
- Self-motivated
- Work well unsupervised or in a team environment as required
- Proven ability to achieve high quality results within a multidisciplinary team
- Effective communication skills
- Pride myself on accuracy and reliability
- Have an open manual license and access to a car
Timeline
Security Control Room Operator/Security Patrol Officer
MA Services Group
08.2024 - Current
Patrol Officer
Southern Cross Protection
01.2024 - 07.2024
Sales Assistant
Original Mattress Factory
02.2023 - 12.2023
Assistant Manager
Clark Rubber Townsville
07.2020 - 02.2023
Shift Supervisor
Domino's Pizza
02.2019 - 07.2020
Certificate II -
Security Operations
First Aid Certification -
ABC First Aid
Certificate III -
Business
Certificate of Education -
Queensland
Similar Profiles
Mirza Faizan Ali BaigMirza Faizan Ali Baig
Client Delivery Manager VIC & TAS at MA Services GroupClient Delivery Manager VIC & TAS at MA Services Group
Syed Ahmad BilalSyed Ahmad Bilal
Security at MA Services GroupSecurity at MA Services Group
Simranjeet KaurSimranjeet Kaur
Security Officer at MA Services GroupSecurity Officer at MA Services Group