Dominique Poetzscher
Kirwan,Australia
Summary
Diligent security professional with a demonstrated history of maintaining safety and security in various settings. Equipped with previous sales experience, including successful roles as an assistant manager, I offer a unique combination of security proficiency and sales expertise. Now seeking to leverage my skill in other industries, where I can apply my keen attention to detail, strong communication abilities, and commitment to efficiency. With a track record of delivering results and exceeding expectations, I am prepared to contribute effectively to your team's operations and uphold the highest standards of service.
Overview
6
6
years of professional experience
Work History
Security Control Room Operator/Security Patrol Officer
MA Services Group
1 James Cook Drive, Douglas
08.2024 - Current
- Respond to fire, duress, and elevator/freezer entrapment alarms, ensuring immediate action is taken to mitigate risk and ensure safety.
- Monitor peer spaces and assess the well-being of students and staff, promptly addressing concerns to maintain a secure and supportive environment.
- Communicate directly with clients and campus visitors, answering inquiries and providing assistance as needed to ensure a positive experience.
- Monitor and control access to highly secure buildings, ensuring compliance with security protocols and safeguarding sensitive areas by checking and verifying appropriate identification.
- Conduct regular patrols across the campus, identifying and addressing potential security risks to maintain a safe environment for all.
- Serve as a First Aid Officer, responding quickly to medical emergencies and providing assistance until professional help arrives.
- Listen to and address concerns from students and staff, offering support and solutions to various security and safety-related issues.
- Utilize the JCU Safe app to communicate with students and staff, ensuring timely responses to emergencies and general inquiries.
- Demonstrate strong multitasking and prioritization skills while managing a wide range of security and customer service duties in high-pressure situations.
Patrol Officer
Southern Cross Protection
01.2024 - 07.2024
- Company Overview: sxprotection.com.au
- Proficient in security protocols and procedures
- Demonstrated ability in observation and surveillance techniques
- Maintained composure and performed effectively under pressure
- Keen attention to detail in identifying and addressing security risks
- Strong verbal and written communication skills
- Physical fitness and ability to conduct foot patrols for extended periods
- Quick decision-making skills in emergency situations
- Capable of working independently and collaboratively as part of a team
- Customer service-oriented approach during interactions with residents or clients
- Sxprotection.com.au
Sales Assistant
Original Mattress Factory
Townsville, QLD
02.2023 - 12.2023
- Assisted customers with prompt and polite support in-person and via telephone
- Used consultative sales techniques to understand customer needs and recommend relevant products and services
- Fielded customer questions to share information about products, availability, and pricing
- Processed finance payments from Humm, Afterpay, Zip Pay and Lattitude
- Opened and closed store independently and prepared nightly bank drop for manager
- Worked closely with shift manager to solve problems and handle customer concerns
Assistant Manager
Clark Rubber Townsville
Townsville, QLD
07.2020 - 02.2023
- Worked up to assistant management position in a fast-paced sales environment
- Responsible for most management aspects during shifts while on duty
- Supervised other staff, delegated restocking, and general cleaning duties to staff members
- Amended schedules and sent weekly roster information to accounts officer
- Organised customer orders
- Resolved customer complaints
- Managed emails
- Booking pool services
Shift Supervisor
Domino's Pizza
Kelso
02.2019 - 07.2020
- Supervised other staff during shifts worked
- Ensured staff completed all shift tasks
- Interacted with all customers in a friendly manner
- Ensured all close-down duties were completed, including mopping, cleaning, and disinfection of food preparation surfaces
- Performed money counts with cashiers of drawers and addressed discrepancies
Education
Certificate II -
Security Operations
North Queensland Security Training Academy 09-2023
First Aid Certification -
ABC First Aid
Townsville, QLD08-2023
Certificate III -
Business
Tree Of Knowledge Training06-2017
Certificate of Education -
Queensland
11-2016
Skills
- Time Management
- Conflict resolution techniques
- Workplace Safety
- Adaptability
- First Aid Certified
- Sales expertise
- Task Prioritization
- Professionalism
- CCTV monitoring
- Critical thinking
- Discretion and confidentiality
References
- Jack Elms, Former Store Manager, Dominos Kelso, 0427 110 414, jack@elms.tech
- Linda Hopkins, Former Store Manager, Clark Rubber Townsville and Darwin, 0419 857 024
- Steven Hammond, Manager, OMF Townsville, 0458 587 750, Townsville@omf.net.au
- Jonathon Cutjar, Branch Manager, Southern Cross Protection North QLD Region, 0418 621 290, sxprotection.com.au
Personal Qualities
- Customer focused
- Thrive on challenging new opportunities
- Work well under pressure in a multitask environment
- Self-motivated
- Work well unsupervised or in a team environment as required
- Proven ability to achieve high quality results within a multidisciplinary team
- Effective communication skills
- Pride myself on accuracy and reliability
- Have an open manual license and access to a car
Timeline
Security Control Room Operator/Security Patrol Officer
MA Services Group
08.2024 - Current
Patrol Officer
Southern Cross Protection
01.2024 - 07.2024
Sales Assistant
Original Mattress Factory
02.2023 - 12.2023
Assistant Manager
Clark Rubber Townsville
07.2020 - 02.2023
Shift Supervisor
Domino's Pizza
02.2019 - 07.2020
Certificate II -
Security Operations
First Aid Certification -
ABC First Aid
Certificate III -
Business
Certificate of Education -
Queensland