Summary
Overview
Work History
Education
Skills
Accomplishments
Accreditation
Timeline
Generic

Ramses Kudsi

Melbourne

Summary

As a highly motivated and dedicated security officer within the security industry, Proven track record of providing exemplary levels of customer service, as well as providing a security service to an array of clients, including corporate, law enforcement and commercial stakeholders, just to name a few. Efficient in using Microsoft Word, Excel, outlook, power point, and capable of typing 90 words a minute. Whilst stationed at the Australian Crime Commission, control room experience, monitoring CCTV and the computer alarm system. Provided prisoner escorts on site, managed own roster, liaised with various law enforcement officials (including D.E.A, and F.B.I), composed security operating procedures for trainee security guards, and participated in security briefings. Utilizing excellent communication skills, developed and maintained a successful working relationship with internal and external staff members. Currently stationed at Victoria Police Complex Spencer St, armed security officer, and control room operator. Dependable and quick learner with positive attitude, ready to excel in fast-paced environment. Familiar with document handling procedures and proficient in basic computer operations and scanning software. Committed to ensuring accurate and efficient processing to support organizational goals. Developed exceptional organizational and technical skills in high-volume, fast-paced environment. Proficient in operating scanning equipment and software, ensuring accuracy and efficiency. Seeking to transition into new field, leveraging these transferable skills to contribute effectively.

Overview

21
21
years of professional experience

Work History

Armed guard, Security officer, Control room operator

Wilson Security
01.2013 - Current
  • Liaising with Victoria Police members, and Protective Service Officers, incident response

Air BnB Host

Self Employed
02.2013 - Current
  • Ensured a clean and welcoming environment by conducting thorough inspections and addressing maintenance issues in a timely manner.
  • Resolved conflicts or miscommunications promptly and professionally, maintaining positive relationships with guests even in challenging situations.
  • Improved overall guest experience with thoughtful touches such as welcome baskets and personalized notes upon arrival.
  • Managed all aspects of the hosting experience, from check-in to check-out, ensuring smooth operations for each guest stay.
  • Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
  • Enhanced guest satisfaction by providing personalized recommendations for local attractions and dining options.
  • Hosted international travelers from various cultures, adapting communication styles accordingly while maintaining a warm, welcoming atmosphere throughout their stay.
  • Developed a comprehensive house manual to provide clear instructions for guests during their stay.
  • Customized homes in accordance with luxury and quality standards, continuously surpassing guest expectations.
  • Maintained high occupancy rates through effective marketing strategies on various online platforms.
  • Maximized revenue potential by adjusting pricing strategies based on market trends and demand patterns.
  • Ensured compliance with all local regulations and laws pertaining to short-term rentals, including obtaining necessary permits and paying required taxes promptly.
  • Established positive relationships with neighbors and local businesses to promote goodwill within the community.
  • Ensuring a pristine environment for incoming guests every time they arrived at the property.
  • Increased repeat bookings by fostering strong relationships with previous guests through excellent customer service and communication efforts.
  • Optimized guest experience by inspecting properties prior to guest stays, coordinating repairs, and upgrades.
  • Monitored guest reviews closely, addressing any concerns or areas of improvement promptly to maintain high ratings consistently across multiple platforms.
  • Streamlined the booking process for guests with efficient communication and prompt responses to inquiries.
  • Assisted fellow Airbnb hosts in the community by sharing best practices and advice on how to improve their hosting skills and grow their businesses.
  • Implemented an efficient system for managing reservations, payments, and financial records related to Airbnb hosting activities.
  • Utilized advanced analytic tools provided by Airbnb platform insights reports to make data-driven decisions optimizing listing performance over time.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Implemented successful strategies to increase customer satisfaction.
  • Managed day-to-day operations of lodging facility, and overseeing the budget.
  • Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Solicited and reviewed guest feedback and promptly resolved complaints.
  • Established and upheld high standards, promoting great customer service and assistance to guests.
  • Created and managed accurate occupancy forecasts and budgets.
  • Developed and implemented promotional strategies to increase occupancy.
  • Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
  • Evaluated and promptly resolved lodging facility operational issues.
  • Oversaw day-to-day operations of the cottage.

Body scanner, Loading, Explosive trace detection, CT scanner

I.S.S
01.2019 - Current

Security officer, Control room operator, Witness scanning, Prisoner escort

Scope Protective & Data Solutions Pty Ltd
01.2005 - 01.2014

Security guard, gate house keeper, vehicle inspection

Scope protective and data solutions
01.2012 - 01.2013

Crowd controller, mosh pit, incident response, cash escort

S.P.L security
01.2009 - 01.2013

Body guard/escort VIP’s, Crowd controller, incident response, cash escort

S.P.L security
01.2010 - 01.2012

Crowd controller, player escort, incident response

MI6 Security
01.2004 - 01.2010

Security Guard, Concierge desk

Scope data protection solution Security
01.2004 - 01.2005

Education

Combined open cabling course -

Comtech
01.2022

Certificate III telecommunications -

Comtech
01.2020

Aviation security screening - Drug and Alcohol education

Executive Training Group
03.2019

Aviation security screening - Dangerous goods training

Executive Training Group
03.2019

Aviation Passenger Screening -

Executive Training Group
03.2019

Firearms General category handgun license - Smith & Wesson .38 spl Revolver and semi auto (armed guard)

Mchatton Training
01.2016

Baton and Handcuff -

Mchatton Training
01.2016

Cert III in security operations - Armed guard/ Cash in Transit

Mchatton Training
01.2016

PRS30103 Certificate III in Security Operations -

Complex Training Academy
01.2014

PRSS0327A Provide advanced first aid -

Complex Training Academy
01.2014

TAE40110 Certificate IV in Training & Assessment -

NMIT
01.2012

Skills

  • Teamwork orientation
  • Information gathering
  • Accuracy and precision
  • Pattern recognition
  • Multitasking Abilities
  • Time management
  • Recordkeeping skills

Accomplishments

  • Proven track record of providing exemplary levels of customer service.
  • Efficient in using Microsoft Word, Excel, Outlook, PowerPoint.
  • Capable of typing 90 words a minute.
  • Worked in the control room at the Australian Crime Commission, monitoring CCTV and the computer alarm system.
  • Provided prisoner escorts on site, managed own roster, liaised with various law enforcement officials.
  • Composed security operating procedures for trainee security guards.
  • Participated in security briefings.
  • Developed and maintained successful working relationships with internal and external staff members.
  • Currently stationed at Victoria Police Complex as an armed security officer and control room operator.

Accreditation

  • Police Clearance, Security (Negative 1 clearance) cleared by the AUSTRALIAN GOVERNMENT SECURITY VETTING AGENCY, 2005
  • Air Cadet Training, 12 months air cadet training 416 squadron Moonee Ponds, 2001
  • National Police Certificate, 2016
  • Victorian Drivers License
  • Private Security License, Included activities: Crowd controller/Security guard/Private security trainer/Armed/Unarmed guard/Cash in Transit/Control room operator/Monitoring centre operator.
  • Holiday Accommodation Management, Own and manage my own holiday accommodation (Cottage/BnB)

Timeline

Body scanner, Loading, Explosive trace detection, CT scanner

I.S.S
01.2019 - Current

Air BnB Host

Self Employed
02.2013 - Current

Armed guard, Security officer, Control room operator

Wilson Security
01.2013 - Current

Security guard, gate house keeper, vehicle inspection

Scope protective and data solutions
01.2012 - 01.2013

Body guard/escort VIP’s, Crowd controller, incident response, cash escort

S.P.L security
01.2010 - 01.2012

Crowd controller, mosh pit, incident response, cash escort

S.P.L security
01.2009 - 01.2013

Security officer, Control room operator, Witness scanning, Prisoner escort

Scope Protective & Data Solutions Pty Ltd
01.2005 - 01.2014

Crowd controller, player escort, incident response

MI6 Security
01.2004 - 01.2010

Security Guard, Concierge desk

Scope data protection solution Security
01.2004 - 01.2005

Combined open cabling course -

Comtech

Certificate III telecommunications -

Comtech

Aviation security screening - Drug and Alcohol education

Executive Training Group

Aviation security screening - Dangerous goods training

Executive Training Group

Aviation Passenger Screening -

Executive Training Group

Firearms General category handgun license - Smith & Wesson .38 spl Revolver and semi auto (armed guard)

Mchatton Training

Baton and Handcuff -

Mchatton Training

Cert III in security operations - Armed guard/ Cash in Transit

Mchatton Training

PRS30103 Certificate III in Security Operations -

Complex Training Academy

PRSS0327A Provide advanced first aid -

Complex Training Academy

TAE40110 Certificate IV in Training & Assessment -

NMIT
Ramses Kudsi