Don Dizon
Mickleham,VIC
Summary
Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Wireless Technician
Global Rail Australia
10.2023 - Current
- Installed and configured new devices and system components.
- Installed wiring, cabling and networking hardware on customer premises.
- Read blueprints and schematics to correctly place equipment.
- Worked closely with network administrators and server engineers to deliver quality service.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
Production Operator
DuluxGroup
03.2022 - 10.2023
- Followed instructions and directions on batch tickets for accurate results.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Helped with change-overs and set up to assist with job preparation and production functions.
- Maintained quality of product by checking labels, packaging and other factors.
- Organized and cleaned work area to meet standards, keep tidy and prevent injuries.
- Documented production activity in logs and job tickets.
- Used equipment properly to avoid workplace hazards or injuries.
- Supported production needs by performing routine tasks using standard procedures and equipment.
Network Technician
MD Networks
11.2020 - 03.2021
- Performed preventive maintenance of telecommunications equipment.
- Responded to service requests during and after business hours.
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
- Installed and configured new devices and system components.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Worked closely with network administrators and server engineers to deliver quality service.
Network Technician
BSA
11.2017 - 08.2020
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
- Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
- Installed and configured new devices and system components.
- Worked closely with network administrators and server engineers to deliver quality service.
- Performed preventive maintenance of telecommunications equipment.
- Responded to service requests during and after business hours.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Assessed and responded to network system alerts, prioritizing serious faults to rapidly address downtime.
- Supervised and trained employees in different sites as required by the company.
Factory Worker
T2 Tea
11.2016 - 11.2017
- Inspected materials before assembly to verify compliance of quality control standards.
- Carefully packaged finished products and prepared for shipment.
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
- Performed quality checks on finished products to identify and address discrepancies
- Scanned packages and boxes and moved to loading dock for shipment
- Safely and securely loaded items to prevent damage during transport
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimise shipping errors
Parts Specialist
Mercedes Benz
11.2014 - 08.2016
- Adhered to company guidelines for performance and compliance.
- Researched vehicles and parts via physical catalogues and electronic means.
- Issued parts to technicians to complete customers' repairs.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Served customers in-store and by telephone to answer questions and place orders.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
Crew Trainer
McDonald's
10.2010 - 11.2014
- Mentored junior employees to improve performance, food safety, and customer service.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Established and maintained quality control standards.
- Liaised with other departments to coordinate training activities and resolve any issues or concerns.
- Set positive example for team members by providing high-quality, efficient service.
- Coordinated training schedules with supervisors and managers to optimize training initiatives and work-flow management
Education
Certificate III - Civil Construction - Road Maintenance
Victoria University
Werribee, VIC12.2021
Certificate III - Telecommunications Network Build & Operate
Migas Apprentices & Trainees
Melbourne, VIC05.2019
Certificate III - Sport And Recreation
Victoria University
Melbourne, VIC12.2012
Skills
- Safety Awareness
- Troubleshooting and Resolution
- Team Work
- Time Management
- Critical Thinking
- Excellent Attention To Detail
- Fast Learner
- Highly Dependable
- Customer Experience
- Excellent Interpersonal Skills
Accomplishments
- Coaxial Cabling
- Elevated Work Platform Licence
- Pole Top Rescue
- Working at Heights
- Power Awareness
- First Aid
- White Card
- Asbestos Awareness
- Open Cable License Broadband
- Control Traffic with Stop-Slow Bat (RIIWHS205E)
- Implement Traffic Management Plans (RIIWHS302E)
- Enter and work in Confined Spaces
- Gas test atmospheres
Timeline
Wireless Technician
Global Rail Australia
10.2023 - Current
Production Operator
DuluxGroup
03.2022 - 10.2023
Network Technician
MD Networks
11.2020 - 03.2021
Network Technician
BSA
11.2017 - 08.2020
Factory Worker
T2 Tea
11.2016 - 11.2017
Parts Specialist
Mercedes Benz
11.2014 - 08.2016
Crew Trainer
McDonald's
10.2010 - 11.2014
Certificate III - Civil Construction - Road Maintenance
Victoria University
Certificate III - Telecommunications Network Build & Operate
Migas Apprentices & Trainees
Certificate III - Sport And Recreation
Victoria University
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