Donna Fleming
East Maitland,NSW
Summary
I am a professional and results-oriented team member with extensive experience in administration, facilities and event management support.
I possess good problem solving skills, am highly organised and have the ability to build relationships with both internal and external clients/stakeholders.
Overview
19
19
years of professional experience
Work History
Senior Workplace Assistant
WSP Australia Pty Ltd
07.2013 - Current
- Contribute to a positive work environment by utilising strong interpersonal skills and a proactive teamwork attitude.
- Meet and greet guests in a friendly and professional manner.
- Answer incoming phone calls to process requests, transfer calls, or relay messages to the appropriate personnel.
- Help strengthen client relationships through consistent follow-up communication and efficient problem resolution.
- Enhance team communication through effective scheduling, meeting coordination, and correspondence management.
- Facilitate smooth operation of office equipment, performing regular maintenance checks and troubleshooting issues.
- Assist business groups with last minute travel and hire car needs.
- Assist groups with event management re catering, accommodation, site requirements etc.
- Coordinate regular maintenance schedules and attend to day to day issues within and outside of the building tenancy.
- Point of contact for all facilities issues within the building. Liase with suppliers and contractors re issues on site. Currently the Chief Fire Warden for the building, responsible for organising training and recruiting staff to ensure compliance is met.
- Ensure the Reception area displays appropriate compliance requirements and is maintained to a high standard.
- Organise incoming and outgoing mail and couriers. Follow up any issues re delivery and ensure correct charges are applied and cost recovered back to the appropriate team.
- Meet and greet new starters by providing a quick safety induction and hand over to their Manager to conduct a full tour and collect equipment. Send a follow up email detailing office specific activities, events and facilities.
- Organise Birthday morning teas, RuOK day events etc. Assist with Regional Director business updates including catering.
- Assist with set up of yearly flu vaccinations - organise a room, assist with time slot bookings and help the Nurse where required.
- Corporate photos - arrange photographer, room booking, staff booking times and assist with upload of photos to the Corporate Website.
Reservations Specialist
Balloon Aloft
04.2006 - 04.2013
- Ensured accurate client information was entered into the reservation system quickly and error-free, reducing data-entry mistakes.
- Assisted passengers with accommodation by suggesting different amenities and packages for individual circumstances/requirements.
- Handled billing information over phone.
- Adhered to company guidelines and regulations consistently, ensuring a high standard of professionalism in all aspects of the Reservation Specialist role.
- Provided exceptional customer service throughout the entire booking process, leading to positive reviews and referrals.
Education
Higher School Certificate -
Jesmond High School
Jesmond, NSWSkills
- Good time management skills
- Excellent verbal and written communication
- Proactive workload management
- Extensive administrative skills
- Proficient in Microsoft Office Suite
- Can do attitude
- Experience in meeting/catering organisation
- Strong facilities management skills
Timeline
Senior Workplace Assistant
WSP Australia Pty Ltd
07.2013 - Current
Reservations Specialist
Balloon Aloft
04.2006 - 04.2013
Higher School Certificate -
Jesmond High School
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