Donna Follett
Roxby Downs,SA
Summary
Detail-oriented professional with a priority for safety compliance and operational efficiency. Proven track record of reliability and dedication to achieving organisational goals and a commitment to maintaining a professional work environment.
Overview
12
12
years of professional experience
Work History
Agitator Driver
Red Path
Roxby Downs, SA
02.2024 - Current
- Operated agitators to mix materials per established guidelines for consistent quality.
- Ensured that all safety procedures were followed during loading and unloading of materials.
- Maintained cleanliness and organisation of work area for safety compliance.
- Documented delivery information to maintain accurate reporting and inventory management of daily load quantities.
- Worked safely when accessing work sites, unloading concrete and exiting construction areas, with POS COMS.
- Acted as safety representative and attended bi-weekly on-site meetings to promote safety awareness.
Deli Manager
IGA
Red Cliffs , Victoria
05.2022 - 02.2024
- Managed daily operations of the deli including staffing, scheduling, merchandising.
- Managed daily operations of the deli department, enhancing workflow and operational efficiency.
- Trained and supervised staff in food safety and customer service best practices.
- Oversaw inventory management, ensuring timely ordering, accurate stocking, and effective product rotation.
- Coordinated weekly schedules to optimize labor resources, aligning staff availability with peak business hours.
- Implemented promotional displays to enhance product visibility and customer engagement.
- Resolved employee performance issues promptly through feedback and coaching.
Bakery Customer service
Buronga bake
Buronga
11.2019 - 01.2021
- Engaged customers in conversation using effective interpersonal skills to enhance service experience.
- Collaborated with diverse coworkers to achieve team goals and resolve product and service issues.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
Front Line Manager
Wentworth Information Centre
Wentworth
01.2015 - 10.2018
- Managed daily operations and staff schedules at Wentworth Information Centre.
- Oversaw customer service interactions, ensuring timely and effective resolutions.
- Ensured customer service standards were met by providing ongoing training and feedback to employees.
- Conducted regular meetings with staff to discuss goals, objectives, progress, issues.
- Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
Skills
- Vehicle safety inspections
- Safety compliance
- Coaching and mentoring
- Training and mentoring
- Administrative support
- Adaptability
- Teamwork and collaboration
- Effective communication
Affiliations
- Volunteer, Safety Representative
- Local Pony Club, Safety officer
Timeline
Agitator Driver
Red Path
02.2024 - Current
Deli Manager
IGA
05.2022 - 02.2024
Bakery Customer service
Buronga bake
11.2019 - 01.2021
Front Line Manager
Wentworth Information Centre
01.2015 - 10.2018