Donna Horn
Kelso
Summary
Professional worker with strong background in delivering quality results through effective teamwork and adaptability. Skilled in task management, problem-solving, and ensuring smooth operations. Known for reliability, strong work ethic, and ability to meet changing needs with positive attitude. Focused on achieving goals and contributing to team success.
Overview
17
17
years of professional experience
Work History
Disablilty Worker Home Care
Queensland Disability Services
02.2010 - Current
- Assisted individuals with daily living activities, enhancing their independence and quality of life.
- Conducted regular assessments to monitor progress and adjust support strategies accordingly.
- Followed instructions and procedures to complete assigned tasks.
- Assisting Participants with Medication
- Cleaned and straightened work areas to maximize productivity and safety.
- Improved team morale and productivity through effective communication and active listening skills.
- Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
Age Care Assistant
Good Shepherd Hospice
02.2008 - 12.2010
- Provided compassionate care to residents, ensuring comfort and well-being.
- Assisted with daily living activities, promoting independence and dignity.
- Monitored health status, reporting changes to nursing staff promptly.
- Implemented care plans effectively, adjusting as needed for individual needs.
Education
Certificate IV - Disability Studies
Queensland Government
Townsville, QLD03-2010
Certificate III - Age Care
Charlton Brown
Townsville, QLD01-2008
Skills
- I have over 15 years of experience working with Queensland Disability services I am a positive and enthusiastic professional who is dedicated to supporting participants in achieving their personal goals I strive to empower individuals to release their full potential, helping them feel valued, appreciated, and confident in their abilities
Education and Professional Development
· Certificate IV in Disabilities
· Certificate III in Age Care
· Provide CPR and First Aid
· Yellow card
· Blue card
· Support safe and enjoyable mealtimes
· Hoist
· Manual tasks
· Infection control for disability support workers
· Personal Protective equipment
· Management of waste
· Complex bowel support with ostomy/stoma
· Information privacy
· Ethical decision making and code of conduct
· Conflict of interest
· Incident reporting
· NDIS worker orientation module
· NDIS supporting effective communication
· NDIS induction module
· Information security awareness
· Dealing with complaints and difficult customers
· Abuse awareness and prevention
· Challenging behaviour and protective actions
· Respecting cultural differences
· Coeliac disease training
· Diabetes training
Timeline
Disablilty Worker Home Care
Queensland Disability Services
02.2010 - Current
Age Care Assistant
Good Shepherd Hospice
02.2008 - 12.2010
Certificate IV - Disability Studies
Queensland Government
Certificate III - Age Care
Charlton Brown
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