Donna Steven

• Deliver excellent front-of-house customer service, ensuring a welcoming and supportive environment for all patrons.
• Provide readers' advisory and reference services to support diverse information and recreational needs.
• Plan and deliver engaging, inclusive programs for children and young people, including regular Early Years sessions.
• Design and facilitate digital literacy workshops and adult education programs to build community skills.
• Provide supportive guidance and instruction to help patrons build confidence and independence in using library technologies and personal devices.
• Promote library programs through creative displays, community outreach, and in-branch engagement.
• Collaborate effectively with team members to achieve shared goals, maintain a positive work environment, and willingly share knowledge to support team growth.
• Contribute to the ongoing maintenance and development of library collections, while working to ensure library spaces are tidy and accessible for both patrons and staff.
• Pursue continuous learning and professional growth through formal and self-directed development opportunities.

Worked as part of the regional library services team in a range of casual, contract, and permanent part-time customer and information service roles across multiple Yarra Libraries branches. These included:

• Technical Services Officer, Regional Administration
• Information Services Officer, North Melbourne Library.
• Library Services Officer, Richmond Library
• Library Services Officer, Collingwood Library
• Regional Library Services officer (casual)

• Collaborated with professional narrators to produce high-quality audio versions of books and print materials for individuals with print disabilities
• Assisted in the day-to-day management of the Audio Production Unit’s recording facility
• Coordinated and scheduled workloads for production staff and narrators to ensure timely delivery
• Supervised and supported the work of production staff, narrators and volunteer proofreaders to maintain quality standards
• Liaised with vision-impaired clients, authors, publishers, and literary agents to facilitate accessible content production

• Managed the technical production of live and pre-recorded national radio programs, ensuring high broadcast standards
• Oversaw digital audio archiving processes to preserve and organise broadcast content
• Supervised studio operations and production teams, providing technical guidance and support
• Coordinated studio and equipment bookings to optimise resource availability and usage
• Promoted SBS Radio services and facilities to internal stakeholders and the wider community
• Engaged with multicultural communities to support inclusive content development and audience outreach

• Delivered accessible and engaging guided tours for tourists and special interest groups, tailoring content to diverse audiences
• Promoted Opera House facilities, performances, and events to enhance visitor engagement and public awareness