Donya Pourpapi
Geelong ,VIC
Summary
Reliable, excellent sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail Sales Team Member
Cotton On Group
05.2021 - Current
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Maintained a clean, organized sales floor for an enhanced shopping experience.
- Collaborated with team members to achieve monthly sales targets and KPIs.
- Developed strong relationships with customers, fostering brand loyalty and repeat business.
- Handled cash transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved customer complaints professionally, resulting in increased customer satisfaction ratings.
- Trained new team members on best practices for sales success, improving overall team performance.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Managed cash register after end of shift to balance and record accurate transactions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
High School Diploma -
Sacred Heart College
Geelong, VIC11.2021
Skills
- Proficient with technology, software's and other digital equipment
- High achiever and goal focused
- Calm under pressure and in busy work environments
- High attention to detail
- Customer Relationship Building
- Eagerness to gain experience, skills and knowledge
- Upselling strategies
- Reliable and trustworthy
- Highly motivated
- Teamwork and Collaboration
- Brand representation
- Fluent in Farsi (Persian)
Certification
- Victorian Certificate of Applied Learning
- Valid Drivers licence
- Certificate II Allied Health Assistant
Timeline
Retail Sales Team Member
Cotton On Group
05.2021 - Current
High School Diploma -
Sacred Heart College
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