Dorine Chepngeno
Benalla
Summary
Dedicated and compassionate Community Worker and Personal Care Assistant with a strong commitment to supporting vulnerable individuals and promoting community well-being. I aspire to be in the forefront in championing social justice and collaborative engagements in areas that will help minimize social and economic disparities. To be a leader in advocating for the rights and inclusion of the vulnerable members of society by ensuring they have access to life enriching services.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Family and Domestic Violence Practitioner
Mungabareena Aboriginal Copr (TOD)
09.2025 - Current
- Screening, Intake assessment, triage and short-term response to all incoming referrals through the orange door Hub.
- Provision of a more visible contact point to ease access of support by victims of family violence.
- Provide specialist support and advice to victims, families and children and perpetrators with strong focus on perpetrator accountability, coordination, and connection of support.
- Assessing home environment of victims to ensure their safety and implementing elaborate intervention plans
- Ongoing support to victims of domestic violence to ensure that their wellbeing and safety is guaranteed.
- Identifying and coordinating with other service providers to ensure victims are well taken care of.
Personal Care Assistant (PCA)
Estia Health, Ringwood
02.2024 - 09.2025
- Provide daily personal care to elderly residents in line with their care plans, including hygiene, grooming, dressing, and mobility support.
- Assist with meal preparation and feeding according to dietary requirements.
- Monitor residents’ health and emotional well-being, reporting any changes promptly.
- Support residents in attending recreational and therapeutic activities.
- Promote dignity, independence, and respect in all aspects of care.
- Maintain accurate documentation and ensure adherence to infection control and safety procedures.
- Assist residents with safe transfers using manual handling techniques and mobility aids.
- Collaborate with nursing and allied health staff for holistic care delivery.
Support Worker (Community Care)
H1 Healthcare
04.2022 - 08.2025
- Provided one-on-one community support services for individuals with varying physical and mental health needs.
- Assisted clients with activities of daily living, including personal hygiene, shopping, cooking, and medication reminders.
- Promoted community participation and social engagement through tailored support plans.
- Maintained client progress records and reported any concerns to the care coordination team.
- Supported clients in achieving greater independence in their homes and communities.
Case Worker
Afri Aus Care
05.2025 - 07.2025
- Provide culturally sensitive case management services to clients affected by family and domestic violence, including safety planning and emotional support.
- Support youth clients through early intervention programs, mentorship, and community engagement activities.
- Deliver crisis intervention and advocacy support for vulnerable individuals and families.
- Conduct client intake assessments and develop individual case plans tailored to their unique needs.
- Facilitate referrals to relevant agencies and ensure ongoing follow-up and support.
- Contribute to the development and delivery of culturally appropriate community education workshops.
- Liaise with external service providers to ensure a coordinated response for clients.
Community Worker
Bakhtar Community Organisation
10.2024 - 12.2024
- Provided support to newly arrived refugees, including assistance with housing applications and access to transitional accommodation.
- Worked with clients facing homelessness, helping them connect with emergency shelters, housing support services, and case management resources.
- Supported the youth experiencing drug and substance use challenges by linking them with counselling, rehabilitation services, and harm-reduction programs.
- Assisted individuals in navigating essential services including education, employment, health, and Centrelink.
- Referred clients to appropriate social services and followed up to ensure continued support.
- Facilitated culturally sensitive community education sessions and outreach initiatives.
- Maintained accurate and confidential client records in line with organisational policies.
Education
Bachelor of Community Services -
Acknowledge Education
Melbourne, VIC09.2025
Skills
- Acquired knowledge in wide range of social services that are available to members of the community
- Developed proper understanding of legal and professional requirements that guide the provision of social and community services
- Enhanced crisis intervention and de-escalation techniques necessary when dealing with complex cases
- Experience in case management with a keen eye on proper initial assessment
- Excellent Skills personal care provision in the aged care sector focusing on person centered approach
- Proven ability to provide culturally responsive services and empower individuals through tailored support services
- A strong understanding of the impacts of systemic disadvantage and intergenerational trauma, particularly within Culturally and Linguistically Diverse (CALD) communities
- Experienced in delivering NDIS support coordination and helping participants navigate services and achieve their goals
Certification
First Aid and CPR
Working With Children Check
NDIS Screening check
Timeline
Family and Domestic Violence Practitioner
Mungabareena Aboriginal Copr (TOD)
09.2025 - Current
Case Worker
Afri Aus Care
05.2025 - 07.2025
Community Worker
Bakhtar Community Organisation
10.2024 - 12.2024
Personal Care Assistant (PCA)
Estia Health, Ringwood
02.2024 - 09.2025
Support Worker (Community Care)
H1 Healthcare
04.2022 - 08.2025
Bachelor of Community Services -
Acknowledge Education
Personal Attributes
- A great team player and collaborator
- Reliable and dependable
- Keen to detail
- Ability to maintain confidentiality
- Integrity