Dorji Tshewangmo
Bayswater
Summary
Highly motivated individual with extensive experience in customer service and sales. Demonstrates strong analytical, communication, and teamwork skills, with a proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Bring a positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
Work History
Customer Sales Representative
BP
12.2023 - Current
- Collaborated with the sales team to identify opportunities for upselling and cross-selling products.
- Educated customers on promotional options, sales policies, and methods for obtaining desired results from company offerings.
- Navigated complex situations diplomatically by using professional problem-solving techniques tailored to specific customer needs.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Shift Supervisor
Starbucks, Qatar
09.2018 - 04.2023
- Prior experience in the food service industry
- Involvement with, recognition and coaching
- Running stores operation during my scheduled shifts
- Delegating Responsibilities
- Developing positive relationships with staffs
- Training and on boarding new associates
- Working to address and customer concern as they arise
Sales Associate
Barista, Starbucks, Qatar
02.2017 - 01.2018
- Barista skills- an in-depth knowledge of coffee and coffee making
- Processing orders and handling cash using computerized till system
- Excellent communicator with a strong customer focus
- Cash-handling including till reconciliation
- Manage orders and customers needs in a fast pace
- Provide fast, courteous customer service
Education
Bachelor of Arts - Language and Literature
College of Language and Cultural Studies, Royal University of Bhutan
06.2016
High School - Arts
Reldri High Secondary School
Chukha02.2012
High School - General
Phuentsholing Higher Secondary School
Chukha12.2008
MBA - Global Business
Murdoch University
Perth, WA11-2025
Skills
- Ability to perform job functions with attention to detail, speed and accuracy
- Proficient use of Microsoft Office
- Ability to prioritize, organize delegated work and ensure follow through
- Excellent customer service experience
- Assisting on face to face customer enquires
- Answering phone enquiries and taking messages
- Maintain safe work environment by enforcing all safety standards
- Acts with integrity, honesty and knowledge
Timeline
Customer Sales Representative
BP
12.2023 - Current
Shift Supervisor
Starbucks, Qatar
09.2018 - 04.2023
Sales Associate
Barista, Starbucks, Qatar
02.2017 - 01.2018
High School - Arts
Reldri High Secondary School
High School - General
Phuentsholing Higher Secondary School
Bachelor of Arts - Language and Literature
College of Language and Cultural Studies, Royal University of Bhutan
MBA - Global Business
Murdoch University
Interest
Learning new languages, Traveling, Hiking