Dorothy Michaels
Taylors Lakes, Melbourne,Victoria
Summary
A current Correctional Officer, experienced Customer Service Banker and Receptionist. Providing a strong history of exercising sound judgment and reasoned thinking during crisis events. Strong rapport with customers and colleagues.
Maintains professional appearance, demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organisation skills.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Correctional Officer
Geo Group
Ravenhall, Victoria
09.2017 - Current
- Conducted routine and emergency head counts.
- Prepared, processed, maintained forms, reports, logs, records and activity journals.
- Observed and supervised Prisoners daily while they attended their employment, educational classes, video conferencing and recreational activities.
- Managed the Tele-Courts/Video/ Teleconferencing Unit. A fast paced environment which involved processing over 150 daily legal calls and Courts.
- Liaising daily with Court Officers and Legal Representatives.
- Supervised Prisoners during Court and recording outcomes.
- Provided Case Management with Prisoners to assist them in their goals for post release, discussing opportunities for them to learn and work while incarcerated and attend behavioural classes
Receptionist
Airport West Swimming Academy
Airport West, Victoria
10.2015 - 02.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone or postal mail.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Promoting and selling of products/services
- Managed Customer arrears.
Personal Banker/Business Banker/Customer Service Representative
Westpac Banking Corporation
St Albans, VIC
01.1992 - 04.2015
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Promoted financial products by maintaining excellent service offering knowledge.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Expanded client base by promoting new financial products.
- Achieved consistent recognition as top sales performer.
Teller/ Personal Banker
Bendigo Bank
Footscray, VIC
01.1983 - 01.1989
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimising wait times.
- Completed accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust and optimised sales opportunities resulting in quality customer service.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
Education
High School Diploma -
St Albans Secondary College
St AlbansSkills
- First Aid Certification
- Conflict Resolution
- Prioritisation and Time Management
- Customer Complaint Resolution
- Customer Service-Oriented
- Verbal and Written Communication
- Sales and marketing
- Teamwork and Collaboration
Certification
Certificate 3, Correctional Services
Certificate 3, Financial Servies
Current First Aid
Timeline
Correctional Officer
Geo Group
09.2017 - Current
Receptionist
Airport West Swimming Academy
10.2015 - 02.2017
Personal Banker/Business Banker/Customer Service Representative
Westpac Banking Corporation
01.1992 - 04.2015
Teller/ Personal Banker
Bendigo Bank
01.1983 - 01.1989
High School Diploma -
St Albans Secondary College