Dorrel Thomson
Summary
Personal skills & Strength exceptional customer service skills ability to work with co-workers effectively, reliable , Honest, Loyal & empathic, strong work ethic, passionate about patient care, detail orientated
Overview
27
27
years of professional experience
Work History
Receptionist
Bupa Dental Rochedale
07.2023 - Current
- Welcoming patients and handling patients inquiries
- Reception duties including appointment setting and settlement of accounts
- Managing and maintaining provider diaries in a accurate and efficient manner
- Proficient use of Exact
- Implementing Dentally dental program
- Create and maintain patient records and adhere to privacy legislation
- Patient liaison i.e
- Treatment coordinating, care calls, post-op instructions etc
- General office duties including EFTPOS and HICAPS transactions
- Scheduling & confirming of appointments
- Knowledge of government rebate schemes i.e
- CDBS and DVA
- Liaising with Dental specialists
- Handling multi-line phone enquires in a courteous and efficient manner
Receptionist
Tooth Fairy & Co Dental Surgery
07.2021 - 07.2023
- Reception duties including patient appointments and settlement of accounts
- Maintaining provider diaries in a accurate and efficient manner
- Proficient use of Exact dental program
- Create and maintain patient records and adhere to privacy legislation
- Patient liaison i.e
- Post-op instructions, explaining procedures etc
- General office duties including EFTPOS and HICAPS transactions
- Scheduling & confirming of appointments
- Knowledge of government rebate schemes i.e
- Metro South Oral Health Vouchers, CDBS and DVA
- Liaising with Dental specialists
- Handling multi-line phone enquires in a courteous and efficient manner
Front office coordinator
Stones Corner Dental (Formerly, Dr Nicholas Baker's Dental Surgery)
05.2019 - 06.2021
- Create and maintain patient records and adhere to privacy legislation
- Patient liaison i.e
- Post-op instructions, explain procedures etc
- General office duties including inventory management and purchasing of medical and consumable items
- General office duties including EFTPOS and health point transactions
- Scheduling & confirming of appointments
- Knowledge of government rebate schemes i.e
- CDBS and DVA
- Proficient use of Dental 4 Windows software
- Liaising with Dental specialists
- Maintaining Patient recalls, Patient thank-you and treatment incomplete letters
Dental Assistant/Receptionist
Dr Viresh Naran Dental Surgery
03.2002 - 12.2009
- Preparation of surgery for procedures i.e
- Set up instruments, equipment and materials accurately for each treatment
- General chair-side assisting
- Ensure surgery is clean and instruments are sterilised
- Create and maintain patient records and adhere to privacy legislation
- Provide supportive and professional patient care
- Patient liaison
- Inventory management and purchasing of medical and consumable items
- Open and close of surgery and associated security
- General office duties including EFTPOS and HICAPS transactions
- Scheduling & confirming appointments including incoming & outgoing calls
- Knowledge of government rebate schemes i.e
- Teen dental plan, Medicare Dental scheme & DVA
- Proficient use of The Incisal Edge software
Dental Assistant/Receptionist
Dr Paul Dollar Dental surgery
08.2000 - 03.2002
- Assist dentist to provide efficient and professional service to patient
- Surgery preparation and sterilisation of instruments
- Maintain infection control standards and procedures
- Maintain patient records, accounts and payment processing
- Reception and general office duties
- Maintain a high level of customer service with patients
Practice Manager
Dr Paul Dollar & Dr Simon Davidson Dental Surgery
10.1998 - 07.2000
- Manage the day to day operation of the dental surgery
- Ensure that patients receive supportive and professional care at all times
- Paying of staff wages
- Staff supervision, training and completion of rosters
- Maintenance of all stock supplies
- Management of the reception including accounts and patient recall systems
- Ensure dental surgery complies with OH & S policies
- Accounts payable and receivable
- General chair-side assistant
- Set up instruments, equipment and materials for surgery
- Sterilisation of all equipment and instruments
- Create and maintain patient records
- Reception duties including patient appointments and settlement of accounts
Dental Assistant / Receptionist
Dr Paul Dollar & Dr Simon Davidson Dental Surgery
11.1997 - 10.1998
Education
Skills
- Exceptional customer service skills
- Ability to work with co-workers effectively
- Strong work ethic
- Passionate about patient care
- Detail oriented
- Organization skills
- Time management
- Telephone skills
- Data entry
Current Status
Employed
Timeline
Receptionist
Bupa Dental Rochedale
07.2023 - Current
Receptionist
Tooth Fairy & Co Dental Surgery
07.2021 - 07.2023
Front office coordinator
Stones Corner Dental (Formerly, Dr Nicholas Baker's Dental Surgery)
05.2019 - 06.2021
Dental Assistant/Receptionist
Dr Viresh Naran Dental Surgery
03.2002 - 12.2009
Dental Assistant/Receptionist
Dr Paul Dollar Dental surgery
08.2000 - 03.2002
Practice Manager
Dr Paul Dollar & Dr Simon Davidson Dental Surgery
10.1998 - 07.2000
Dental Assistant / Receptionist
Dr Paul Dollar & Dr Simon Davidson Dental Surgery
11.1997 - 10.1998
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