Douglas Holden
Mareeba,QLD
Summary
Dynamic customer service professional with experience at KFC, recognized for resolving complaints with empathy and enhancing customer loyalty. Skilled in multitasking and problem-solving, consistently exceeding service goals. Proven ability to maintain high standards in fast-paced environments while ensuring reliability and punctuality. Proficient in POS systems and committed to delivering exceptional service.
Experienced with hands-on training and practical application in various tasks. Utilizes technical skills and adaptability to handle changing needs. Strong understanding of teamwork and problem-solving to ensure effective results.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
KFC
05.2022 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Utilized POS system to handle customer cash and credit card transactions.
Apprentice Spray Painter
B&B Paint and Panel
01.2024 - 10.2024
- Used proper PPE and safety protocols for personal health and safety of other staff.
- Cleaned and prepared equipment necessary for projects.
- Maintained knowledge of equipment necessary to complete jobs, acquiring new skills and techniques.
- Cleaned and prepared surfaces for paint application with exacting accuracy.
- Sanded and removed blemishes, dents and other imperfections on painting surfaces.
- Mixed paint colors and appropriate chemicals to complete projects.
- Completed projects with attention to strict respiratory health standards to avoid Type accidents.
- Created specific color shades by mixing pre-existing shades to meet customer desired colors.
- Monitored quality control and trends to report to job site supervisor.
- Evaluated surface colors and matched colors for rooms to meet customer requirements.
- Improved workplace safety by identifying potential hazards during daily operations and taking corrective measures accordingly.
- Increased efficiency through effective communication with coworkers regarding project status and challenges faced.
- Consistently met or exceeded productivity targets while maintaining high-quality results in all projects undertaken.
Education
Grade 12 -
Mareeba State High School
Mareeba, QLDSkills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Multitasking and organization
- Problem-solving
- Honest and dependable
Timeline
Apprentice Spray Painter
B&B Paint and Panel
01.2024 - 10.2024
Customer Service Cashier
KFC
05.2022 - Current
Grade 12 -
Mareeba State High School
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