Douglas Ngo
Ocean Reef
Overview
5
5
years of professional experience
Work History
Café Worker (All Rounder)
Trotters Café
08.2022 - Current
- Consistently maintained a clean and organized café environment, adhering to health and safety regulations
- 1-year barista experience; making of drinks, espresso tasting, latte art
- Completed milkshakes, smoothies, and dessert orders for customers in timely manner
- Loaded dishwasher with café dishes and thoroughly hand-washed dishes, pans and utensils for kitchen use
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods
- Resolved customer complaints promptly, offering solutions that ensured satisfaction while maintaining professionalism
- Trained new team members on customer service protocols, including order management and cash handling, establishing best practices that led to a reduction in order errors and improved service speed across shifts
- Executed cash register transactions with accuracy, ensuring proper handling of both cash and credit card payments
Student Council Representative
Ocean Reef Senior High-school
03.2020 - 12.2022
- Supported planning and execution of fundraising events for various school initiatives and charities
- Contributed to student council decision-making processes, ensuring fair representation of all interests within school community
- Developed public speaking skills through regular interactions with students, teachers, and administrators
- Played integral role in success of various school-wide projects such as facility improvements, technology upgrades, or curriculum enhancements through dedicated participation and thoughtful input
- Collaborated with fellow representatives to address student concerns, resulting in improved campus experiences
Education
Western Australian Certificate of Education & Australian Tertiary Admission Rank (ATAR) -
Ocean Reef Senior High School
Perth, WA10.2024
Certificate III in Tourism (SIT30122) (Includes units from Certificate II in Hospitality) -
Ocean Reef Senior High School
Perth, WA09.2024
Skills
- Teamwork and Collaboration
- Customer Service
- Espresso machine operation
- Latte Art
- Espresso Tasting
- POS System Operation
- Beverage Crafting
Timeline
Café Worker (All Rounder)
Trotters Café
08.2022 - Current
Student Council Representative
Ocean Reef Senior High-school
03.2020 - 12.2022
Western Australian Certificate of Education & Australian Tertiary Admission Rank (ATAR) -
Ocean Reef Senior High School
Certificate III in Tourism (SIT30122) (Includes units from Certificate II in Hospitality) -
Ocean Reef Senior High School
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