Dragana Sablic
Melbourne,VIC
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Goal-oriented Customer Service Officer brings talents in operations management, team development and process improvement. Self-motivated and enthusiastic individual with 15 years of hands-on experience offering assistance and guidance to company's customers. Committed to enhancing satisfaction and loyalty.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
21
21
years of professional experience
Work History
DTS Data and Telecommunications Services
Accounts payable
Melbourne , Vic
03.2024 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Conducted testing of software and systems to ensure quality and reliability.
Aviation Security Officer
Iss
Melbourne , Vic
12.2023 - 03.2024
- Monitored passenger and employee screening processes for safety compliance.
- Conducted regular inspections of airport facilities and equipment for security risks.
- Collaborated with law enforcement to address potential security threats effectively.
- Responded promptly to incidents, coordinating with emergency services as needed.
- Assessed and monitored security protocols in airports.
- Interacted with passengers regarding security rules and regulations at checkpoints.
- Investigated suspicious activity and reported violations of airport security policies.
Accounts Payable Clerk
Data and Telecommunications services
Caroline Springs, Vic
03.2015 - 11.2022
- Handled high-volume invoice processing with minimal supervision
- Reconciled monthly statements and transactions to keep records accurate and current
- Coded invoices and other records to maintain organized and accurate records
- Problem-solved accounts payable questions on behalf of internal team members, management and vendors
- Worked closely with department personnel to produce accurate and timely bills
- Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance
- Kept detailed records of accounts payable by creating reports and updating vendor balance sheets
- Checked postings and documents for correctness, accuracy and proper coding
- Received and recorded cash, checks and transfers.
Customer Service
National Bank
Docklands Melbourne, Vic
04.2013 - 01.2015
- Responded to incoming calls and emails from customers and asked open-ended questions to determine how to be of assistance
- Cultivated long-term relationships with customers, encouraging more lucrative business opportunities
- Regularly updated customer service database to reflect new information including address changes and contact details
- Brainstormed with other customer service personnel to determine ways to reduce service issues and eliminate keying errors
- Answered phones for main switchboard to assist operator and facilitate smooth communications
- Resolved customer complaints or answered customers' questions.
Beauty Therapist
Your Body Beautiful
Altona Melbourne, Vic
05.2005 - 11.2012
- Greeted customers and handled payment processes before and after treatments
- Beautified customers by performing facials and waxing
- Fostered clean and sanitary work environment to protect customers and staff from infection
- Scheduled appointments for customers using internal software system
- Backed up reception desk by answering phones, scheduling appointments and processing payments
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns
- Assisted customers in feeling relaxed and comfortable with the process
- Evaluated customer skin to determine unique conditions and skin type.
Senior Beauty Therapist
Melbourne collage of hair and beauty
Melbourne, Vic
07.2004 - 11.2006
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs
- Developed connections to offer guests best-in-class experience with skincare, makeup and fragrance
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns
- Backed up reception desk by answering phones, scheduling appointments and processing payments
- Evaluated customer skin to determine unique conditions and skin type
- Finalized purchases and processed payments
- Recommended complementary products based on guest interests or items selected for purchase
- Scheduled client appointments
- Responded to customer inquiries by phone, email and in person
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
Education
Graduate Certificate - Security Licence
Security Collage
Melbourne 05-2024
High School Diploma -
Sydney Collage of Beauty
Sydney11.1999
Skills
- Account Management
- Membership Renewals
- Data Entry
- Transaction Processing
- Call Documentation
- Multitasking and Prioritization
- Data Entry and Maintenance
- Customer Service
- Upbeat and Positive Personality
- Responding to Difficult Customers
- Building Customer Trust and Loyalty
- Upselling Products and Services
- Calm and Professional Under Pressure
- Verbal and Written Communication
- Creative Problem Solving
- Call Center Operations
- Payment Processing
- Public Safety
- Threat Assessment
- Crowd Control
- First-aid and CPR
- Time Management
- Problem-Solving
- Self Motivation
- Teamwork and Collaboration
- Problem-solving abilities
- Adaptability and Flexibility
- Multitasking
- Security station background
- Security protocols
- Customer relationships
- Problem solving
- Effective communication
- Attention to detail
- Team collaboration
- Time management
- Innovative thinking
- Calm under pressure
Timeline
DTS Data and Telecommunications Services
Accounts payable
03.2024 - Current
Aviation Security Officer
Iss
12.2023 - 03.2024
Accounts Payable Clerk
Data and Telecommunications services
03.2015 - 11.2022
Customer Service
National Bank
04.2013 - 01.2015
Beauty Therapist
Your Body Beautiful
05.2005 - 11.2012
Senior Beauty Therapist
Melbourne collage of hair and beauty
07.2004 - 11.2006
Graduate Certificate - Security Licence
Security Collage
High School Diploma -
Sydney Collage of Beauty