Dragana Vulin
Dianella,WA
Summary
Highly motivated, safety-focused and ambitious female with a strong interest in the mine industry, seeking a Trainee Mine Controller position. Committed to maintaining safe and efficient mine operations through attention to detail, clear communication, and teamwork. Keen to develop technical and operational expertise within a high-pressure, safety-critical environment.
Overview
7
7
years of professional experience
Work History
Medical Receptionist
Perth Radiological Clinic
Subiaco, WA
09.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Supported office staff and operational requirements with administrative tasks.
Ward Clerk
Hollywood Private Hospital
Nedlands, WA
09.2020 - 07.2023
- Assisted nursing staff with daily tasks, contributing to a well-organised and functional ward environment.
- Documented latest information in computer system and printed paperwork.
- Stored and retrieved permanent records on daily basis.
- Contributed to a positive ward atmosphere through friendly interactions with patients, families, and staff members.
- Trained new Ward Clerks on best practices for administrative duties, contributing to a knowledgeable workforce that maintained high standards of service quality.
- Supported office staff and operational requirements with administrative tasks.
- Skillfully managed multi-line phone system, directing calls to appropriate departments and taking messages when needed.
- Provided valuable assistance during emergency situations by quickly alerting appropriate medical personnel when necessary.
Retail Assistant
Jim Kidd Sports
Perth, WA
09.2018 - 09.2020
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Assisted in training new employees, contributing to the development of a knowledgeable workforce.
- Resolved customer complaints professionally, maintaining a positive brand image.
- Participated in staff meetings to discuss sales targets and strategies for achieving them.
Education
High School Diploma -
Mount Lawley Senior High School
Perth, WA11-2018
Skills
- Excellent verbal and written communication
- Ability to work rotating and irregular hours
- Strong situational awareness and decision making
- High level multi tasking and problem solving skills
- Adhere to safety protocols and risk management
- High level of computer literacy and quick adaptability to adapt new systems
- Problem solving
- Ability to stay calm under pressure
Reference
References upon request
Timeline
Medical Receptionist
Perth Radiological Clinic
09.2023 - Current
Ward Clerk
Hollywood Private Hospital
09.2020 - 07.2023
Retail Assistant
Jim Kidd Sports
09.2018 - 09.2020
High School Diploma -
Mount Lawley Senior High School