Dragica Stankovic
Perth,WA
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
17
17
years of professional experience
Work History
Service Supervisor
BigW
Spearwood, WA
07.2007 - Current
- Assigned, trained and managed service staff to ensure quality customer service.
- Developed and implemented departmental policies and procedures for efficient operations.
- Monitored daily performance of team members to ensure compliance with company standards.
- Resolved escalated customer issues in a timely manner while maintaining high satisfaction ratings.
- Provided guidance on best practices related to customer service processes.
- Built strong relationships with customers through effective communication skills.
- Supervised team of employees and delegated duties and responsibilities to each member.
- Delivered exceptional customer service and handled inquiries and complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered incoming calls providing frontline customer support or assistance with product and service transactions.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
Education
Certificate III - Business Administration
TAFE WA Challenger
Perth, WA01-2006
Advanced Certificate - Hospitality Tourism
SC Bogdan Orescanin
Topusko, Croatia01-1991
Skills
- Task delegation
- Service order flow
- Supervisory role experience
- Excellent personal service experience
- Complaint handling
- Scheduling expertise
- Paperwork processing
- Multitasking and organization
- Key holder experience
- Positive and professional
- Handling cash
Timeline
Service Supervisor
BigW
07.2007 - Current
Certificate III - Business Administration
TAFE WA Challenger
Advanced Certificate - Hospitality Tourism
SC Bogdan Orescanin
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